Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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24 hours(Open now)
Fri
24 hours
Sat
24 hours
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Reviews from Web
Sharing every status update with listing side is not appropriate and I asked to stop sharing those updates after second one went out. That request was disregarded. Really high fees especially considering ltv on this file.
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Reply from Jennifer Coppola
August 12th, 2026 12:42 PM
William, I appreciate you bringing this to my attention. I'm sorry to hear about your concerns regarding the status updates and fees. Please reach out to me directly so we can discuss this further and address any issues.
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made the process easy and smooth.
Reply from Trevor Cobb
August 12th, 2026 05:45 PM
Robert, I'm happy to hear that the process was easy and smooth for you. If there's anything more I can assist you with, feel free to reach out.
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Ashley McKenzie-Sharpe
Colleen and Arwen were so kind and patient with us during a chaotic time.
Reply from Ashley McKenzie-Sharpe
August 12th, 2026 04:31 PM
Michelle, I'm pleased to hear that Colleen and Arwen provided such kind and patient support during a chaotic time. Thank you for sharing your experience with us.
Angelica procided excellent customer service, she's fast with her reply's, explained every step of the way all while maintaining a positive and friendly attitude
Reply from Angelica Gaona
August 12th, 2026 07:36 PM
Thank you, Karla. I'm glad to hear that you found my customer service excellent and appreciated my timely responses. It's important to me to explain each step clearly while maintaining a friendly attitude.
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Amy was always available, helpful, and knowledgeable. Really loved working with her!
Reply from Amy Cummings
August 12th, 2026 12:35 PM
Thank you so much for your kind words, Amy. I'm pleased to hear that you enjoyed working with me and found my availability and knowledge helpful. If you ever need assistance in the future, please feel free to reach out.
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Luke was pleasant to talk to, just very hard to get a hold of when I needed to.
Reply from Luke Hamlett
August 12th, 2026 01:08 PM
Thank you for your feedback, Austin. I'm sorry to hear that you had difficulty reaching me when needed. Please reach out to me directly so we can address any remaining concerns or questions you have.
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Carrie is nothing short of stellar in terms of professionalism, interpersonal and communication skills. Interacting with her is such a pleasure. She inspires confidence and trust.
Reply from Carrie Nash
August 10th, 2026 08:41 PM
Kevin you and Viviana are such a joy to know. The two of you are amazing people and the world is a better place with the two of you. Thank you for the kind words. It was an honor for me to work for the two of you.
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Bryan and his team are wonderful to work with. Great communicationa dn they get things done on time!
Reply from Bryan Rankin
August 11th, 2026 07:58 PM
Christina, I'm grateful for your kind words about my team and me. It's good to know that our communication and timely service met your expectations. Thank you for choosing Highlands Residential Mortgage, Ltd.!
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Simple and easy
Reply from Dave Saylor
August 11th, 2026 06:53 PM
Todd, I'm glad you found the process simple and easy. Thank you for your feedback!
Super friendly and helpful.
Reply from Michelee Bartolo
August 8th, 2026 10:29 PM
Shane, I appreciate your very kind words. I'm glad to hear you found my assistance friendly and helpful. If you need anything else, feel free to reach out.
Thank you for allowing me to be a part of your next journey!!!
941–950 of 80795
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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