Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
24 hours(Open now)
Thu
24 hours
Fri
24 hours
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Ashleigh is consistently responsive and provides excellent customer service to my clients. She works to make sure the transaction keeps moving smoothly. Her dedication and professionalism truly help get my clients to the closing table with...
read more
Reply from Ashleigh Smyth
December 19th, 2025 04:43 PM
Thank you for your kind words, Kristi. I appreciate the opportunity to assist your clients and ensure their transactions proceed seamlessly. It's important to me that they feel confident and supported throughout the process. If there's ever...
read more
I cannot begin to imagine what it would have been like to navigate this process without Patrick's guidance and expertise. He is fantastic - thoughtful, knowledgable, patient and proactive.
Reply from Patrick Moore
December 19th, 2025 09:52 PM
Navigating the mortgage process can be complex, and I'm glad to hear that my guidance made it more manageable for you, Rosalie. Your kind words about my approach—being thoughtful, knowledgeable, patient, and proactive—are greatly appreciated....
read more
Jenine!!!
Her knowledge , her expertise and her friendliness have made my past two home purchases a pleasure!!!
Reply from Jennie Daniels
December 19th, 2025 04:10 PM
I really appreciate your kind feedback, Janis. It's wonderful to know that my knowledge and approach have contributed positively to your home buying experiences. Should you need any further assistance or have questions in the future, please...
read more
for
Stacey Hendrix-Gross
This is our second home mortgage with Stacey and her team. They make the entire process easy and quick. I would use them again and highly recommend them to anyone needing a home mortgage.
Reply from Stacey Hendrix-Gross
December 18th, 2025 08:49 PM
I'm grateful for your trust and kind words, Brad. It's satisfying to know that the process was seamless for you once again. I appreciate your recommendations and look forward to assisting you with any future home financing needs. Feel free...
read more
Communication with Jennie is always wonderful. She is always precise and efficient and we always love doing transaction with Jennie because we have confidence that it will always be done correctly.
Reply from Jennie Daniels
December 18th, 2025 08:44 PM
I'm pleased to know you have had such positive experiences with our transactions, Deanna. Your confidence in my communication and work means a lot to me. If there's ever anything else you need or more assistance required, I'm here to help.
for
Ashley McKenzie-Sharpe
I would appreciate clear and honest communication moving forward. Thanks
Reply from Ashley McKenzie-Sharpe
December 18th, 2025 05:30 PM
I appreciate your feedback about the importance of clear and honest communication. I am committed to ensuring transparency throughout the process and will keep your experience in mind moving forward. Please feel free to reach out if there's...
read more
He was great at communication. We were able to close a week early. I highly remmend him.
Reply from Craig B. Nichols
December 15th, 2025 07:22 PM
Thank you, Angie Saxon, it was great working with you again and I look forward to a successful 2026 together!!!
for
Ashley McKenzie-Sharpe
This process was not smooth whatsoever. It was extremely difficult to submit information because screenshots were not accepted. We were also asked for additional documentation only two days before closing, and the request came after business...
read more
Reply from Ashley McKenzie-Sharpe
December 18th, 2025 05:27 PM
Samantha, I'm sorry to hear that the process was challenging and caused additional stress during such a busy time for you and your family. I understand how important flexibility and clear communication are, especially under tight schedules....
read more
Sherri was wonderful to work with
Reply from Sherri Crayne
April 1st, 2026 02:11 PM
I'm glad to hear you enjoyed working with me, Amy. If there's anything else you need or if you have questions in the future, please feel free to reach out.
for
From our initial meeting, which was totally unscheduled, they made us feel comfortable. We shared with them what type of financing we were looking for and they were honest upfront about things they could do for us which exceeded my expectations....
read more
Reply from Owner
August 7th, 2026 11:21 PM
Eric, I appreciate you sharing your experience. I'm glad that we could make you feel comfortable and exceed your expectations with the financing options. It's important to me to be honest and available throughout the process. If you have any...
read more
5001–5010 of 80944
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
Disclaimer
