Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Fri
24 hours
Sat
24 hours
Sun
24 hours(Open now)
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Reviews from Web
Sabrena was absolutely the Best during this entire experience. She walked me through all phases and was there the entire time to help me. She made herself available no matter what her schedule was. She was true to her word and followed through...
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Reply from Sabrena Hughes
March 3rd, 2026 04:34 PM
Sandra, thank you for your thoughtful review. I'm pleased to know that my support throughout each phase made a difference for you. Being available and true to my word is something I hold in high regard, and I'm glad that came through. If you...
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Everyone was so nice and professional, and very quick to respond to questions. They explained each step in the process along the way, and made sure we were kept informed about what was happening. I also really appreciated having access to all...
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Reply from Tracy Chairez
March 3rd, 2026 05:51 PM
I'm delighted to hear that the team was responsive and ensured you were well-informed throughout the process, Deborah. Having easy access to documents via the app is certainly convenient. If there's anything else you need or have further questions,...
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Great customer service beginning to end!
Reply from Michael DeWitt
March 3rd, 2026 06:22 PM
I appreciate your kind feedback, Amy. I'm glad to hear that you found the customer service exceptional from start to finish. It's important to me to ensure a smooth experience for everyone. If you have any other thoughts or questions in the...
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Always available and up front with all information . Great person to work with
Reply from Melissa Luman Phillips
March 3rd, 2026 01:59 PM
Adam, I appreciate you taking the time to share your thoughts. Being available and upfront with all necessary information is important to me, so I'm pleased to hear it made a positive impact on your experience. Should you have any further needs...
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Patrick was an excellent person to work with. He helped us very early on prior to making an offer on the house we bought, and gave us insight and guidance on the mortgage process that was very valuable. He was always available for any questions...
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Reply from Patrick Moore
March 3rd, 2026 07:11 PM
It's truly encouraging to hear about your positive experience, Perry. I'm glad that my assistance early in your home buying process was helpful and that my availability and communication met your expectations. Your recognition of the mortgage...
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went smoothly and efficiently
Reply from Johnny Hinchey
March 3rd, 2026 09:55 PM
Geraldine, I'm glad to hear everything went smoothly and efficiently with your experience. You made our end a breeze. I hated that I could not be there for closing but please know I am a phone call away anytime you need anything. Congrats on...
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Melissa was great. she was always willing to answer our questions no matter how dumb they might be. The process was easy and very fast.
Reply from Melissa Luman Phillips
March 3rd, 2026 09:19 PM
I'm pleased to hear that you found the process easy and fast, Brianna. I'm committed to being accessible and supportive, so it's reassuring to know that I could effectively address your questions. Should you have any more inquiries or need...
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It was such a great pleasure working with Patrick. He was always avallible for our calls and answered all our questions, Great communication. We are looking forward to do business with him again and will definatly refer him to friends and neighbors....
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Reply from Patrick Moore
March 3rd, 2026 02:08 PM
I'm glad to hear that you had a positive experience, Michael. Maintaining open communication and being readily available to answer questions is important to me, so it's wonderful to know that it made a difference for you. I look forward to...
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I cannot say enough great things about Johnny Hinchey and his team at Highlands Residential Mortgage.As a 100% disabled U.S. Veteran, choosing the right lender was extremely important to me. From day one, Johnny demonstrated true empathy, respect,...
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Reply from Johnny Hinchey
March 3rd, 2026 02:57 PM
Jason, I'm truly grateful for your kind words and detailed feedback. It was a privilege to work with you in securing your new home in Texas, particularly as a 100% disabled U.S. Veteran. I understand how crucial it is to build trust and provide...
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for
Trey was fantastic. Can't say enough how great Trey & his team were through the entire process. Not once did I ever find myself wondering what was going on or what was coming next. Trey kept me up to date & informed every step of the way. I...
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Reply from Trey Wolff
March 3rd, 2026 02:23 PM
Leonard, thank you for sharing your detailed experience. I'm truly grateful for your kind words and for trusting me and my team throughout your home-buying journey. Knowing that we could make this process stress-free and meaningful for you...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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