Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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24 hours
Sat
24 hours
Sun
24 hours(Open now)
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Reviews from Web
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AMY is the best there is, truly. Beginning to close, she goes above and beyond.
Reply from Amy Jones
March 2nd, 2026 01:19 AM
I'm grateful for your kind words, Summer. Going above and beyond for my clients from start to finish is a commitment I take seriously. It means a lot to me that you had such a positive experience. If you ever need further assistance or have...
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Carrie was very knowledgeable, always responsive and willing to take extra time to answer any questions we had. She also made sure to let us know in advance what she needed from us and by when. I would highly recommend her!
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Reply from Carrie Nash
March 4th, 2026 01:38 PM
Thank you for the kind review, Anita. It's wonderful to know that my responsiveness and willingness to address any questions were helpful to you. Keeping you informed about what was needed and when was a priority for me. Your recommendation...
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Luke was an absolute pleasure to work with. His communication was clear and consistent throughout the entire process, and his professionalism truly stood out. He went above and beyond to make sure my client was taken care of every step of the...
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Reply from Luke Hamlett
March 4th, 2026 04:52 PM
It's encouraging to hear that my communication and professionalism made a positive impact, Keagan. I strive to provide thorough support, and I'm glad your client felt well cared for throughout the process. I look forward to any future opportunities...
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Don's experience and attentiveness to our mortgage facilitation made our home buying experience so much less stressful. From initiation to close, we knew Don was on our team. We had a fantastic experience with Highlands Mortgage.
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Reply from Donald Oakes
March 4th, 2026 07:12 PM
Kurt, I'm really glad to know that my experience and attentiveness contributed to a smoother home buying process for you. It was my aim to be on your team throughout the entire journey. Thank you for trusting me and Highlands Residential Mortgage,...
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Actually I had many challenges not only from the seller of the house but from the Sellers realtor. They were unwilling to give us documentation pertaining to the extent of damage to the house, they had part of the property lot when I was in...
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Reply from Rae Lyn Boyer
March 4th, 2026 02:14 PM
Curtis, I appreciate your detailed feedback. I'm sorry to hear about the challenges you faced with the sellers and their realtor. It's important to have a smooth process, and I understand how frustrating these issues can be. I'm glad I could...
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Great communication. Quick responses.
Reply from Danny McCoy
March 4th, 2026 01:51 PM
It's wonderful to know that you appreciated the communication and quick responses, Lindsey. I aim to provide timely and clear communication throughout the process. If there's anything else you need, feel free to reach out anytime.
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Charlie Platt
Charlie was very patient and helpful during the three month process I had to go through to close. THANK YOU for the patience and the help!
Reply from Charlie Platt
March 3rd, 2026 09:49 PM
I appreciate your kind words, Matthew. I'm glad I could assist you throughout the closing process and provide the patience and help you needed. If there's anything more I can do for you, please feel free to reach out.
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The entire process was completed in a timely manner with no bumps caused by Highlands.
Reply from Thomas Brown
March 3rd, 2026 09:46 PM
I'm pleased to hear that everything went smoothly and on schedule for you, John. Completing the process efficiently is always a key focus, and I'm glad we could achieve that for you. If there's ever anything else you need or questions you have,...
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Carrie was quick to communicate and give my clients options! it was great working with her!
Reply from Carrie Nash
March 3rd, 2026 09:07 PM
I'm glad to hear that quick communication and providing options for your clients made a positive impact, Julie. Working with you was equally great, and I'm here if there's anything else I can do to assist. Thank you for your feedback!
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Fantastic communication. Very thorough. Could not have asked for a better experience!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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