Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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24 hours
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24 hours
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24 hours
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Reviews from Web
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Time and time again Matt handles it all under pressure. Great on communication and managing expectations.
Reply from Matt Morrow
May 1st, 2026 07:06 PM
Chance, I'm pleased to hear that you value my communication and ability to manage expectations, especially under pressure. It's always my goal to provide reliable support throughout the process. Thank you for your kind words and trust in my...
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Jason was great to work, made the process easy, and commincated well. I highly recommend him!
Reply from Jason Phillips
May 4th, 2026 06:34 PM
Kristi, I'm grateful for your kind words and recommendation. It's appreciated to know that you found the process easy and communication effective. If there's anything else you need, feel free to reach out!
When I saw that the loan was a USDA loan, I figured we would drift by 2 to 3 weeks. The fact that they got everything done on time is incredible and the communication was excellent throughout the transaction. Thank you so much.
Reply from Heidi Fitzgerald-Bailey
May 4th, 2026 03:44 PM
I'm pleased to hear that everything was completed on time, Ed. It's great to know that the communication met your expectations throughout the transaction. Thank you for your kind words and for letting me be a part of your loan process.
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Linda was so helpful throughout the whole process from start to finish for getting the financing to buy the home that I wanted. She actually listens to you & answers even the "uneducated" 😉 questions that you may have & breaks things down...
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Reply from Linda Lee
May 1st, 2026 05:03 PM
Thank you so much for your kind words!!! My motto to treat others as you would want to be treated has always served me and my customers well. A little something I was taught by wonderful, loving parents decades ago. The world of mortgage financing...
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Ashley McKenzie-Sharpe
Good communication with updates throughout the process from start to finish
Reply from Ashley McKenzie-Sharpe
May 4th, 2026 03:09 PM
Lisa, I appreciate your feedback about the good communication and updates throughout the process. It's great to know that you had a positive experience from start to finish. Thank you for sharing!
Great communication and determination
Reply from Sammi Studebaker
May 4th, 2026 02:59 PM
Tyler, I'm pleased to know that you appreciated my communication and determination. It's important for me to ensure a smooth and effective process. If there's anything further I can assist you with, please don't hesitate to let me know.
Anthony was clear, great listener , always acting with his customer interests in mind. He was helpful and ready to clarify any questions and above it all, he was fast. I would work again and recommend him to any friend. Thank you Anthony!
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Reply from Anthony D'iorio
May 4th, 2026 02:51 PM
Thank you so much for your kind words, David. I'm glad to hear that you found my communication clear and the process swift. It's always my priority to act in my customers' best interests, and I'm pleased to know you felt supported. If you ever...
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Smooth and seamless transactions i can always expect when working with the team!
Reply from Thomas Ray
June 16th, 2026 07:56 PM
We feel the same about working with you!
She helped us using terms we could understand. She promptly returned our call when we had questions. It was great getting to know her.
Reply from Rebecca Houck
May 1st, 2026 02:48 PM
I'm happy to hear that my communication style and prompt responses were helpful, DC. It was wonderful getting to know you as well, and I'm pleased I could support you in a way that was clear and accessible.
We had a long bumby process, due to circumstances out of Erin's control but she never got frustrated with us. She was always very responsive and we never were waiting around for her to get her stuff done. She was very patient with answering...
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Reply from Erin Merryman
May 1st, 2026 02:12 PM
Angela, thank you for your understanding and patience throughout the process. I'm grateful that my responsiveness and patience made a positive impact during this time. It's important to me that you felt supported and never like an inconvenience....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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