Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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24 hours
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24 hours
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24 hours
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Reviews from Web
Excellent service provided throughout the process. Deadlines were met through sending reminders and keeping up with all itmes needed and pending. Ms. Helmer is very professional, friendly and patient as she explained everything very clearly....
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Reply from Heather Helmer
May 4th, 2026 03:40 PM
Thank you Cynthia for the reveiw. Always a pleasure working with you all. I hope you enjoy the property! I am always here if need me for mortgage questions.
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Lisa Ballard
Lisa made the overall experience wonderful and took a big load off of my back.
Reply from Lisa Ballard
May 4th, 2026 03:21 PM
So excited for you and your daughter! Wish I could have been a fly on the wall when you surprised her! Thank you for your kind words, and I truly do hope that y'all are able to make many happy memories in your new home!
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Derrick Cozart
Derrick and his team are great to work with. He always made me and my clients feel like we were his main priority.
Reply from Derrick Cozart
May 7th, 2026 02:30 PM
Kasi, thank you for your kind words. I'm happy to hear that you and your clients felt prioritized during your experience with us. If there's anything else you need, please let me know.
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Clear communication of options and quick responses
Reply from Dan Carson
May 7th, 2026 02:30 PM
Robin, I appreciate your feedback on the clear communication and quick responses. I'm glad I could assist you effectively. If you have any more questions or need further assistance, feel free to reach out.
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Don was very prepared and knowledgeabl. he did things in a timely manner and made sure I could contact him if needed.
Reply from Donald Oakes
May 7th, 2026 02:14 PM
Olivia, I'm pleased to hear you found my preparation and knowledge helpful throughout the process. Ensuring timely communication is a priority for me, and I'm glad it made a difference for you. If you have any more questions or need further...
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Kyle kept communication open and honest throughout our househunting journey, which was a long one! He was very knowledgable knowledgeable and gave us the best experience a homebuyer could ask for!
Reply from Kyle Waldron
May 7th, 2026 01:28 PM
Susannah, I'm grateful for your kind words about our househunting journey together. Keeping communication open and providing knowledgeable support is something I strive for, and I'm glad to hear it made your experience positive. Thank you for...
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Ashley McKenzie-Sharpe
The process was smooth, the team was friendly and responsive making sure any questions or concerns we had were answered. As a first time home buyer the experience exceeded our expectations!
Reply from Ashley McKenzie-Sharpe
May 7th, 2026 12:45 PM
Shaun, I'm grateful for your kind words and glad to hear that the process was smooth and that my team was friendly and responsive. It's appreciated to know that your first home-buying experience exceeded your expectations. Thank you for taking...
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The team was efficient and very kind. However I wish underwriting didn't wait so long to request the largest transaction in my account that I had mentioned before hand, almost resulting in me owing $1500 at closing.
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Reply from Thomas Ray
June 16th, 2026 07:56 PM
Gideon, I appreciate your feedback and am glad to hear that you found my team efficient and kind. I'm sorry for the inconvenience you experienced with the underwriting condition. It has become very technical with every detail having to match....
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Charlie Platt
Charlie angeable, helpful, and all went as expected throughout the process.
Reply from Charlie Platt
May 7th, 2026 01:01 PM
Henry, I'm pleased to know that everything went as expected for you. It's great to hear that you found the process manageable and helpful. If you have any more questions or need assistance in the future, feel free to reach out.
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Ashley McKenzie-Sharpe
Excellent communication throughout the process.
Reply from Ashley McKenzie-Sharpe
May 7th, 2026 05:08 PM
John, I appreciate your feedback about the excellent communication throughout the process. It's appreciated to know that you had a positive experience. Thank you for sharing!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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