General Mortgage Capital — 4.92★ Mortgage Loan Officer in Burlingame, CA

Took a bit longer than expect to close my loan.

Reply from Kelvin Luo

October 26th, 2024 05:41 PM

Thank you for the feedback, John. I sincerely apologize for the slight delay in closing your loan. I always strive to provide efficient service, and your experience helps me improve. I value you and your business, and I personally appreciate...

I would like to express my sincere appreciation for my loan broker, Vera Chang. Throughout the entire refinance process, she provided me with expert advice and was instrumental in locking in the best rate at a critical moment. Vera approached...

Reply from Owner

January 18th, 2025 06:03 PM

I'm delighted to hear about your positive experience with me during your recent refinancing process. It's always my goal to provide expert advice and help my clients secure the best rates possible. I'm glad I was able to do that for you and...

I would like to express my sincere appreciation for my loan broker, Vera Chang. Throughout the entire refinance process, she provided me with expert advice and was instrumental in locking in the best rate at a critical moment. Vera approached...

Reply from Vera Chang

February 1st, 2025 05:20 AM

Xin, your kind words mean the world to me. I truly enjoyed working with you on your refinance and I'm so pleased I was able to help you secure such a great rate. It was my pleasure to guide you through the process and I appreciate you trusting...

I would like to express my sincere appreciation for my loan broker, Vera Chang. Throughout the entire refinance process, she provided me with expert advice and was instrumental in locking in the best rate at a critical moment. Vera approached...

Reply from Vera Chang

February 4th, 2025 06:13 PM

Thank you so much, Yuchen, for your heartfelt review! I’m truly honored to have been a part of your refinance journey and to know that my efforts made a meaningful difference. It was a pleasure working closely with you to secure the best rate...

Li is incredibly detailed, making sure every aspect of my loan was thoroughly explained and clearly understood. His responsiveness was outstanding—he always made time to address my questions, often getting back to me within minutes.Li's deep...

Reply from Li Zhang

March 21st, 2025 05:23 PM

Thank you Chenguang for your thoughtful and detailed feedback. I'm delighted to hear that you felt well-informed and supported throughout your loan process. Ensuring clarity and responsiveness is central to my approach, and it's rewarding to...

Valley good for helps

Vera Chang has received a review with 5 star rating from Jay Z

Reply from Owner

January 18th, 2025 06:03 PM

I'm thrilled to hear you had a positive experience with me at General Mortgage Capital, Jay. Your 5-star rating means a lot. It's always a pleasure to help, and your satisfaction is my top priority. If you have any more needs in the future,...

April is very responsive, patient, and willing to go through things in detail.

She always updated the status with us and remind what documents that we need to provide.

Easy to communicate and swift response.

Reply from Vera Chang

February 4th, 2025 06:13 PM

Thank you for your feedback, Jason! It was a pleasure helping you secure financing for your first investment property. I’m glad to hear that communication and responsiveness made the process easier for you. Congratulations on this exciting...

General Mortgage Capital, Burlingame, CA