ALCOVA Mortgage, Roanoke, VA

Showing You The Way Home

Roanoke, VA

4.95

(31,966)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 462-5268

Roanoke, VA

https://alcova.com/

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4.95

(31,966)

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5 Star

98%

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Jae was so amazing! She helped us with everything and answered all of our questions! She went the extra mile even in our challenging case but she didn't let that stop her! If I ever buy another house I will most definitely get in touch with...

Reply from Jae Goess

October 6th, 2025 05:03 PM

Caitlin, thank you for sharing your experience. I'm truly glad to have been able to assist you through this journey! It's always my goal to support my clients as best as I can, and it's rewarding to hear that you felt supported throughout....

Everything

Reply from Deanna Johnston

October 9th, 2025 03:39 PM

Thank you, Tremaine, for taking the time to leave such a positive review. If you ever have more questions or need any further assistance, please don't hesitate to reach out to me.

Kept imformed every step of the way

Reply from Sheri Wall

January 16th, 2026 03:03 PM

Thank you so much for your feedback! Keeping you informed throughout the process is so important to me, and I’m glad you felt supported each step of the way. If you have any questions down the road or need assistance again, I’m always here...

Sheri was absolutely outstanding in ALL aspects! She's an incredible communicator and extremely attentive to the smallest details. Sheri and her team made our entire mortgage application and approval process seamless. 12/10 stars!

Reply from Sheri Wall

January 16th, 2026 03:03 PM

It was great working with you. Thanks again for putting your trust in Keller Home Loans.

Fast communication, easy to understand, easy process.

Reply from Andrew Shields

October 9th, 2025 03:39 PM

I appreciate your feedback, Kyle. It's great to hear that you found communication swift and the process easy to understand. Making things straightforward is always my aim. If you have any more questions or need assistance in the future, please...

She was good

Reply from Michelle Fix

October 6th, 2025 02:54 PM

Thank you for sharing your thoughts. If there's anything I can assist with in the future, feel free to let me know. I appreciated the opportunity:)

Jae was exceptional!! I would Highly recommend her and Alcova. Jae went above and beyond to help us through the entire process. I was able to keep up with the application process through the portal. The portal was very easy to use.

Reply from Jae Goess

October 6th, 2025 01:21 PM

Congratulations again Jennifer and welcome to Greenville! ;] It's wonderful to hear that the portal helped make the application process easier for you. Thank you for your kind words and recommendation. I'm glad I could support you every step...

The whole process was super simple with the guidance of Sarah Dudley

Reply from Sarah Dudley

October 9th, 2025 03:39 PM

I'm glad to hear that the process was straightforward for you, Graham. Ensuring a smooth experience is always my priority. If you have any questions or need further assistance, please don't hesitate to reach out.

Russell Smith and his team are extremely knowledgeable and helpful! My fiance and I were very pleased with his work and so happy we chose him as our mortgage lender for buying our first ever home.

Reply from Owner

October 25th, 2025 07:45 PM

Thank you so much for the excellent review and we are so happy for you guys buying your first home. Always feel free to reach out to us for anything we can do to help you! Russell Smith

David always made himself available. Having two children, three dogs, an aging parent and commuting to two different cities for work, our schedules are far from typical. No matter when a question or concern popped into my head, I could text...

Reply from David Lindsay

October 9th, 2025 06:00 PM

I'm genuinely grateful for your kind words, Crystal. I understand how hectic life can be with such a packed schedule, and I'm glad I could be there to assist and offer reassurance throughout the home buying process. Building a supportive and...

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About

At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way. We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

USDA Loans

Non-QM

DSCR Loans

Cash-Out Refinances

Bank Statement Loans

Our Company

Year Started

2003

Time Zone

Eastern Standard Time (EST)

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