ALCOVA Mortgage, Roanoke, VA

Showing You The Way Home

Roanoke, VA

4.95

(31,926)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 462-5268

Roanoke, VA

https://alcova.com/

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4.95

(31,926)

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This is our second time working with Russell, and once again, the experience was completely seamless. He’s fantastic to work with—knowledgeable, responsive, and always equipped with every resource we could possibly need. We truly appreciate...

Reply from Russell Smith and The Dream Team at...

May 11th, 2026 02:18 PM

Erin, I'm very happy to hear that your second experience with me was seamless and met your expectations. Your trust in my services for future purchases and refinancing means a lot. Thank you for your kind words and continued support! Russell...

Excellent communication and customer service. Russell & his team are always great to work with!

Reply from Owner

May 11th, 2026 02:19 PM

Corey, I appreciate your kind words about our communication and customer service. It's always a pleasure working with you, and I'm glad you find our team great to work with. Thank you for your support! Russell Smith

Great & efficient communication & customer service!

Reply from Russell Smith and The Dream Team at...

May 4th, 2026 03:26 PM

Thank you, Corey, for your kind words. I'm pleased to hear that you found the communication and customer service efficient. If there's anything else I can assist you with, feel free to let me know. Russell Smith

Curt and his team were on top of communications and guidance through the process from day one! This was our fourth home we've purchased throughout our lives, and this experience was, by far, the smoothest and most pleasant! You all our rock...

Reply from Curt McGuire, NMLS 86508

May 4th, 2026 02:04 PM

Cory, I'm pleased to hear that you found the communication and guidance from my team and me helpful throughout the process. It's great to know that this was your smoothest and most pleasant home-buying experience. Your praise for our technology...

Andrew is amazing always there to answer your questions works around the clock for your best interest I wouldn't recommend anyone but Andrew

Reply from Andrew Shields

May 7th, 2026 03:56 PM

Thank you for your kind words, Nicholas. I'm pleased to know that you felt supported and that my efforts to work around the clock made a positive impact. Your recommendation means a lot to me, and if you ever have more questions or need further...

The portal was fast and easy to use, the girls in the office were very helpful and resourceful, so was Jason Helmintoller.

Reply from Jason Helmintoller

May 7th, 2026 01:10 PM

Cassidy, I'm glad to hear that you found the portal user-friendly and appreciated the support from both myself and the team. Your feedback is valued, and I'm here if you need any further assistance.

Sarah is such a wonderful person and has been so good to us. Every time we reached out with questions or concerns, she was so kind and respectful and patient. She went above and beyond to help us out. Occasionally we felt a little bit unclear...

Reply from Sarah Dudley

May 14th, 2026 09:22 PM

Robert, I'm grateful for your kind words and appreciate the feedback. It's appreciated to know you felt supported and respected each time you reached out. I understand that some aspects were unclear at times, and I’m here to provide any additional...

Ken has been our lender through a purchase, refinance and now as we look to trade up. He is consistently outstanding. He responds immediately, clearly explains our purchasing power, and give thoughtful advice on our overall financial picture....

Very attentive, solid communications, and worked well with realtor.

Went very smooth didnt feel any stress was made sure I was informed on any issues and helped ease my mind on any matter.. made closing very plesant ..

Reply from Andrew Shields

May 6th, 2026 07:59 PM

I'm glad to hear that the process was smooth and stress-free for you, Mary. Keeping you informed and easing your mind during the process is important to me. If you have any more questions or need further assistance in the future, feel free...

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About

At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way. We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

USDA Loans

Non-QM

DSCR Loans

Cash-Out Refinances

Bank Statement Loans

Our Company

Year Started

2003

Time Zone

Eastern Standard Time (EST)

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