Top 5%
Clay Carroll at CrossCountry Mortgage
Originating Branch Manager | NMLS #513125
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
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Reviews from Web
Had over a month to prepare for closing and it was still messed up at the end
Reply from Clay Carroll
March 16th, 2026 08:53 PM
I appreciate you sharing your experience, Kimbra. I'm sorry to hear that the closing process didn't meet expectations despite the preparation time. It's important for me to ensure a seamless experience, and I regret that this wasn't the case...
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Clay was great to work with. He is knowledgeable, patient and kind.
Clay and his team are very proactive and extremely responsive. They take the time to get to know you and work with you every step of the way.
Clay and his team were very responsive and proactive in gathering information. This created an experience that was free from issues and everything went very smoothly.
Reply from Clay Carroll
March 5th, 2026 06:39 PM
I'm grateful for your feedback, Galyn. Ensuring a smooth experience by being responsive and proactive is always a priority for me. I'm delighted to hear that everything went well for you. If you ever need further assistance, feel free to reach...
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CrossCountry came In and helped me in the 12th hour. They were efficient, helpful but most of all they were kind. I could hear the reassurance in Clay's voice and when we met in person I could see the kindness in his smile. The whole CrossCountry...
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Reply from Clay Carroll
March 3rd, 2026 08:57 PM
I'm pleased to hear that my team and I could assist you when you needed it most, Michelle. It means a lot to know that the reassurance in my voice and the kindness you experienced were comforting during your process. Thank you for acknowledging...
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Clay was always very responsive and so helpful at any given time we needed it.
Reply from Clay Carroll
February 23rd, 2026 03:05 PM
It's great to know that my responsiveness and assistance were helpful to you, Jennifer. Ensuring timely support is important to me, and I'm glad it made a positive impact on your experience. If there's anything else you need, don't hesitate...
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Thanks for being prompt and informative during the home buying process
Reply from Clay Carroll
February 23rd, 2026 09:10 PM
I appreciate your feedback, Jacob. Being prompt and providing information throughout the home buying process is something I strive for, and I'm pleased it was beneficial for you. If you have any other questions or need further assistance, please...
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Outstand and very professional team
Reply from Clay Carroll
February 13th, 2026 07:41 PM
Thank you for your positive feedback, Ahmad. I'm glad you found the team's professionalism to be noteworthy. Your satisfaction is important to me, and it's rewarding to know that we could meet your expectations. Should you have any further...
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Clay Carroll at CrossCountry Mortgage has received a review with 5 star rating from Owen N
Clay was a great guy to work with. He was extremely knowledgeable about all the information. he was able to break it down and explain it very thoroughly for us to understand as first time home buyers . We HIGHLY recommend Clay and his team
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Reply from Clay Carroll
January 27th, 2026 03:25 PM
I'm grateful for your kind words, Kenneth. I'm glad I could help make the information clear and approachable for you as first-time homebuyers. Providing knowledge and support throughout the process is what I aim to do. Should you need anything...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #513125 | Branch NMLS #2623104
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Home Building Association of Richmond
- Richmond Association of Realtors
Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- 513125
Hobbies
- Fishing
- Golf
- Duck Hunting
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095