Top 5%
Clay Carroll at CrossCountry Mortgage
Originating Branch Manager | NMLS #513125
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
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Reviews from Web
Everything was very thorough. Easy access to Clay and his team.
Every step in the process was explained well, Clay and his team were available to answer any further questions we had. Very knowledgeable and friendly
Reply from Owner
September 24th, 2026 07:42 PM
I'm pleased to know that every step of the process was well explained, and that my team and I were able to answer your questions, Jason. It's great to hear you found us knowledgeable and friendly, as we aim to provide that experience at CrossCountry...
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Every step in the process was explained well, Clay and his team were available to answer any further questions we had
Reply from Clay Carroll
September 23rd, 2026 05:16 PM
I'm glad to hear that every step was well explained and that my team and I were available to answer your questions, Jason. At CrossCountry Mortgage, LLC, we strive to ensure clarity and support throughout the process.
We had an excellent experience working with Team Clay at CrossCountry Mortgage! They did a fantastic job of keeping us updated through the entire process, making everything smooth and stress-free from start to finish. Highly recommend them...
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Reply from Clay Carroll
September 17th, 2026 02:02 PM
I'm happy to hear that you had an excellent experience with Team Clay at CrossCountry Mortgage, LLC, Monica. It's great to know that the updates and smooth process made everything stress-free for you. Thank you for your high recommendation!
Being kept up-to-date every step of the way and the little videos that provided a brief, here's where you are in the process, were a really nice touch.
Reply from Clay Carroll
September 16th, 2026 04:01 PM
I'm pleased to hear that you appreciated the updates and videos throughout the process, Nicole. At CrossCountry Mortgage, LLC, we strive to make the experience as informative and seamless as possible. Thank you for your feedback!
As a first time homebuyer, Clay was very helpful in breaking everything down and answering any questions I might of had. Brittany and Jessica were very helpful as well as we got further into the process and all the way up to the day of closing....
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Reply from Clay Carroll
September 10th, 2026 02:52 PM
Thank you for sharing your experience, Shannon. I'm glad I could assist you as a first-time homebuyer and that Brittany and Jessica were helpful throughout the process. It's great to hear everything went smoothly up to the closing day.
You always available when I need you
Reply from Clay Carroll
September 7th, 2026 05:39 PM
I'm grateful for your kind words, Magdalena. It's important to me to be there when you need assistance. Thank you for your trust and support!
Clay made the effort to pick up the phone & call with updates as well as emails. Great communication is ke!
Reply from Clay Carroll
September 2nd, 2026 08:55 PM
Thank you for appreciating the communication, Jennifer. I'm happy to hear that the phone calls and emails kept you updated effectively.
Clay Carroll at CrossCountry Mortgage has received a review with 5 star rating from Pam R
Reply from Owner
July 13th, 2026 02:07 PM
Thank you, Pam, for the perfect rating. I truly appreciate it and am here if you need anything in the future.
Was kept informed throughout. He is top notch! Efficient staff and therefore closing times always met without a hitch!
Reply from Clay Carroll
July 13th, 2026 02:50 PM
I'm very pleased to hear that you felt well-informed throughout the process, Pam. It's great to know that my team's efficiency helped ensure a smooth closing for you. Thank you for your kind words!
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #513125 | Branch NMLS #2623104
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Home Building Association of Richmond
- Richmond Association of Realtors
Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- 513125
Hobbies
- Fishing
- Golf
- Duck Hunting
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095