Top 5%
Clay Carroll at CrossCountry Mortgage
Originating Branch Manager | NMLS #513125
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
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Clay and his staff did everything to make my home purchase happen and Clay always reassured me when l was frustrated that it was going to happen and it did
Thanks and be blessed 🙌
Great to work with and made the process as easy it could be. Very upfront in the process.
Reply from Owner
November 11th, 2026 03:18 PM
I'm grateful to hear that you found the process easy and appreciated my upfront approach, Matt. At CrossCountry Mortgage, I aim to simplify the mortgage process for my clients.
Clay Carroll at CrossCountry Mortgage has received a review with 5 star rating from Mhorse
Reply from Owner
November 10th, 2026 01:50 PM
Thank you, Mhorse, for the 5-star rating! I'm glad to know your experience with me and CrossCountry Mortgage met your expectations.
Very easy to work with, excellent communication, incredibly informative the whole process
Reply from Clay Carroll
November 9th, 2026 08:38 PM
I'm pleased to know that you found working with me easy and that the communication was excellent, Myranda. At CrossCountry Mortgage, I strive to provide an informative and smooth process for everyone. Thank you for your kind words!
Fairly easy process
Reply from Clay Carroll
November 6th, 2026 02:00 PM
I'm glad to hear that you found the process fairly easy, Matthew. At CrossCountry Mortgage, LLC, I strive to make things as smooth as possible for my clients. If there's anything more I can do for you, please feel free to let me know.
Just a few surprises. You knew, but I didn't know. The cost of a condo questionaire, the in-house closing by the ESA notary.
Reply from Clay Carroll
October 29th, 2026 05:31 PM
I appreciate your feedback, David, and I apologize for any surprises during the process. At CrossCountry Mortgage, LLC, my goal is to ensure clarity and transparency in every step. If you have any more questions or concerns, please feel free...
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Excelent services knowledege friendly and fast
Reply from Clay Carroll
October 28th, 2026 03:52 PM
I'm happy to hear that you found the services knowledgeable, friendly, and fast, Nestor. At CrossCountry Mortgage, LLC, providing excellent service is always our goal.
To be perfectly honest, this process was extremely stressful. I would like to first say that the videos that we had to watch for our loan should've been given before anything started. And also, we should've been given ample time to watch the...
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Clay was a pivotal part as my wife and I were in the process of buying a new home while selling our old home. He was there every step of the way to assist us to cross the finish line and have the opportunity to move into a new house while still...
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Reply from Clay Carroll
October 9th, 2026 03:28 PM
I'm grateful to hear that I could play a pivotal role in your home buying and selling process, William. It's nice to know that my assistance was helpful every step of the way. Thank you for recommending me, and for choosing to work with CrossCountry...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #513125 | Branch NMLS #2623104
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Home Building Association of Richmond
- Richmond Association of Realtors
Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- 513125
Hobbies
- Fishing
- Golf
- Duck Hunting
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095