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Charlotte Luciano

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Home Equity Specialist

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Since 2003, we have been originating mortgages and helping homeowners secure smart financing solutions with confidence. What started as a commitment to doing lending the right way has grown into a team of experienced professionals united by... Show More
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Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Overall Ratings
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5 Star
87%
4 Star
10%
3 Star
0%
2 Star
0%
1 Star
3%
Reviews from Web
  • Encompass
    I
    Ikechukwu E
    CANTON, GA
    Posted on January 7th, 2026 01:11 AM
    My great experience are because of a myriad of things #1 I have the bestest agent ever (Thanks Charlotte for helping me restructure my debt and saving a ton), #2 The ease and speed of the application and closing process, #3 The transparency...
    read more
    Reply from Charlotte Luciano
    January 7th, 2026 01:11 PM
    I appreciate your kind words, Ikechukwu. It’s rewarding to hear that your experience with GoodLeap, notably the debt restructuring and application process, met your expectations. I'm glad the transparency and added interest rate discounts made...
    read more
  • Encompass
    E
    Emily M
    BIRMINGHAM, AL
    Posted on January 7th, 2026 12:32 AM
    Charlotte Luciano, my Loan Officer was absolutely wonderful she told me about the loan and I decline she did not pressure me. I thought about it and call back a month later.I'm so happy that I did to get a project done that I have been dreaming...
    read more
    Reply from Charlotte Luciano
    January 7th, 2026 01:12 PM
    I'm glad to hear that you had a positive experience working through your loan options, Emily. It's rewarding to know I could support you without pressure, allowing you to make the best decision for your project. It's exciting that you're moving...
    read more
  • Encompass
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    Lafonda L
    BAXLEY, GA
    Posted on January 5th, 2026 05:05 PM
    Extremely friendly and made the whole process very easy. Would highly recommend to family and friends.
    Reply from Charlotte Luciano
    January 5th, 2026 05:20 PM
    Hi Lafonda, Thank you and it was a pleasure helping you reach all the goals you had in mind !!
  • Encompass
    M
    Marlon W
    FORT WAYNE, IN
    Posted on December 29th, 2025 05:32 PM
    It was pleasant experience
    Reply from Charlotte Luciano
    December 29th, 2025 05:41 PM
    Thank you Trina :) I hope you had a Happy Holiday and a Happy New Year !!!
  • Encompass
    D
    Deion F
    TULSA, OK
    Posted on December 27th, 2025 01:07 PM
    I had a few problems with the notary process
    Reply from Charlotte Luciano
    December 29th, 2025 01:54 PM
    I appreciate you reaching out, Deion, and letting me know about your experience with the notary process. I understand how important a smooth process is, and I'm here to help address any concerns you might have had. If you wish to discuss this...
    read more
  • Encompass
    K
    Kimberly G
    SOUTH PORTLAND, ME
    Posted on December 23rd, 2025 05:41 PM
    Charlotte was a great help
    Reply from Charlotte Luciano
    December 23rd, 2025 05:55 PM
    Hi Kimberly, I'm really glad to hear you found my assistance helpful, Kimberly. It was a pleasure working with you. If you have any more questions or need further support in the future, please feel free to reach out. Happy Holidays
  • Encompass
    D
    Destina A
    ALTO, GA
    Posted on December 23rd, 2025 11:50 AM
    Well it was Charlotte no matter what my question she got back to me very fast and was very pleasant to talk with I never had such a good conversation as I did with her she is a very good asset to your company.
    Reply from Charlotte Luciano
    December 23rd, 2025 05:56 PM
    Hi Destina, I'm glad to hear that I could assist you promptly and make our conversations enjoyable. It's always my aim to provide helpful and pleasant interactions. If you need further assistance in the future, feel free to reach out. Thank...
    read more
  • Encompass
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    Melissa B
    BAILEY, CO
    Posted on November 20th, 2025 01:21 PM
    Charlotte did a great job of explaining options and going over my specific numbers, and the benefits for me. She also was very friendly and unlike other people wirh other lenders, she never made me feel pressured to make a decision.
    Reply from Charlotte Luciano
    November 20th, 2025 01:30 PM
    Thank you Melissa! It was my pleasure getting to know you & laughing about things in common. “I truly appreciate the trust you’ve placed in me to help guide you through such an important financial decision.”
  • Encompass
    M
    Moises R
    VALLEJO, CA
    Posted on November 5th, 2025 04:47 AM
    Hi!I wanted to Thank Charlotte Luciano for her exceptional communication and dedication throughout the entire process. She was consistently in touch with us, ensuring everything progressed smoothly. We encountered some issues with the notary,...
    read more
    Reply from Charlotte Luciano
    November 12th, 2025 07:36 PM
    I really appreciate the feedback and am looking forward to working with you again.
  • 31–39 of 39
    About
    Since 2003, we have been originating mortgages and helping homeowners secure smart financing solutions with confidence. What started as a commitment to doing lending the right way has grown into a team of experienced professionals united by one goal: delivering an exceptional customer experience. We have built a process that is fast, transparent, and easy to understand, ensuring clarity and confidence at every step. The result is lasting relationships built on trust, performance, and consistency.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
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    Disclaimer
    GoodLeap, LLC. 8781 Sierra College, Roseville, CA 95661, 844-227-2489, NMLS #30336. www.nmlsconsumeraccess.com. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act License #4170047. Arizona Mortgage Banker License #0935960. Nevada –Nevada Mortgage Company License #4260. Oregon –Oregon Mortgage Lender License #ML-3256. Texas –Texas SML Residential Mortgage Loan Servicer Registration NMLS# 30336, Mortgage Banker Registration NMLS# 30336. Washington –LLC NMLS ID #30336 Washington Consumer Loan Company License #CL-30336. Florida- Florida Mortgage Lender Servicer License # MLD898. Colorado –Regulated by the Division of Real Estate. Mortgage Company Registration. Alabama -Alabama Consumer Credit License #22277. Idaho –Idaho Mortgage Broker/Lender License # MLB-8279. For a list of additional approved states we are licensed in see https://goodleap.com/licenses.