New American Funding - Cayla Smith
New American Funding - Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Communication was poor after the initial contact with Cayla Closing was very disorganized and a very disappointing experience
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
I don't know 😕
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
what made our process great with Cayla was she was always available to answer questions and kept us up to date with the process .
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I really appreciate your feedback, Matthew. I'm glad I could assist you throughout the process and make it as easy as possible. I look forward to helping you and your family in the future!
Great communication, very concerning about customer happiness and satisfaction.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm so happy to hear that you appreciated the communication and my commitment to ensuring your happiness and satisfaction. It was a pleasure working with you and I look forward to helping you in the future!
Process was smooth excellent customer service.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I’m so happy to know that you experienced a smooth process and received excellent customer service! I'm here if you need any mortgage needs in the future!
My experience with cayla Smith with regards to the resnet real estate transaction was execent. Communitations, and feebacks through out the process was great.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm so happy to hear that your experience with me during the home purchase was excellent! I'm glad the communication and feedback throughout the process met your expectations. Thank you for sharing your positive experience, and if you need...
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Our experience with this team was great from the entire team, especially Cayla Smith from the beginning to the end of the whole process. They never got tired of giving us updated information. At some point, it got a little stressful but they...
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Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Francess, thank you so much for sharing your heartfelt experience! I'm genuinely thankful to have been a part of your journey with your new home. It's wonderful to hear that you felt supported and encouraged, especially during the more stressful...
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Our family really do appreciate you so so much, cayla. And thank to your boss Rob and the hold team. Great job , we are so so happy for all the time and efforts you guys put into our process of getting us a new home. Thanks Cayla.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm thrilled to hear that your family is so happy with the support and effort provided during your home buying process! It was a pleasure to assist you, and I truly appreciate your kind recognition. I'll definitely pass along your gratitude...
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would like to thank Cayla Smith for all the help she provide to us very professional kind. The person she knows how to treat people. Thank you again.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm thrilled to hear that you had a positive experience. It was a pleasure assisting you! Thank you for choosing New American Funding and I look forward to helping you in the future!
Cayla made a great experience she answered any questions that I had and always returned my phone calls and made me feel good about making this discussion.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Thank you so much for your kind words and I'm happy to know you had a great experience! It was a pleasure to assist you, and I'm glad I could address your questions and help you feel confident in your decision.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Memberships
- MBA
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing