Cassie Troup
BRANCH MANAGER | NMLS# 1224522
New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step... Show More
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
As a first time home buyer, I was a bit overwhelmed by all of the new information, and Cassie and her team worked diligently, explained everything very well, and continuously help settle my uncertainty. I am so grateful for their help!
Reply from Cassie Troup
September 17th, 2026 02:47 PM
I'm thrilled to hear that we could assist you effectively in your home buying journey. It was a pleasure to help clarify the process and provide the support you needed. Thank you for your kind words and trust in us at Guild Mortgage.
always looking after her clients best interest, great communication, always steps ahead of the transaction!
Reply from Cassie Troup
September 17th, 2026 02:47 PM
I'm thrilled to hear about your positive experience, Rosie. It was a pleasure to assist you, and I'm glad that my communication and proactive approach met your expectations. Thank you for your kind words and trust in Guild Mortgage.
Cassie was on top of things and she communicated with us on a regular basis. This allowed me to keep my client informed as we went through the escrow process.
Reply from Cassie Troup
September 17th, 2026 02:47 PM
Thank you so much, Gary! I'm thrilled to hear that you felt well-informed throughout the escrow process. Keeping communication clear and consistent is something I prioritize, so I'm glad it made a difference for you and your client. It was...
read more
Cassie and her team were able to help me with the loan process. The process and instructions were easy to follow.
Reply from Cassie Troup
September 17th, 2026 02:47 PM
Thank you so much, Jesus! It was a pleasure working with you. I'm thrilled to hear that the process was smooth and easy to follow. My team and I strive to make the loan process as straightforward as possible for our clients. If you ever have...
read more
Great communication with client.
Reply from Cassie Troup
September 17th, 2026 02:47 PM
Hi Andrew, Thank you so much for taking the time to leave such a positive review. I'm really glad to hear that you were satisfied with the communication throughout your home purchase process. It was a pleasure working with you, and I'm thrilled...
read more
Cassie was great to work with and made the loan process easy to understand and was available for any communication needed.
Reply from Cassie Troup
September 17th, 2026 02:47 PM
Lia, thank you so much for your kind words! It was a pleasure working with you on your home purchase. I'm so glad I could make the process smooth and understandable, and I appreciate you highlighting my availability. Helping you achieve your...
read more
text bar is not working, and will not allow me to edit thing
Reply from Cassie Troup
September 17th, 2026 02:47 PM
I want to thank you for your feedback, Krista. I'm sorry to hear about the issues you're experiencing with the text bar. I'll make sure to pass this on to our technical team so they can look into it. Despite the technical hiccup, I'm glad to...
read more
Everything about working with Cassie and her team was phenomenal. They were absolutely on top of their game. Paperwork didn't have to me done over and over. There wasn't alot of rescheduling needed for the timelines that were set, and if there...
read more
The loan officer was rude and condescending . Lecturing a broker on what "all realtors should know" is not her place. Focus on your job and providing timely updates wothout the client having to chase you for updates
Reply from Cassie Troup
September 17th, 2026 02:47 PM
Thank you for bringing this issue to our attention. We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future. Our team will be in touch shortly to discuss and...
read more
Amazing team filled with amazing knowledge!
Reply from Cassie Troup
September 17th, 2026 02:47 PM
I'm thrilled to hear that you had such a positive experience, Cameron! Your feedback is really appreciated. I'm glad that our team's expertise was beneficial to you during your purchase. Don't hesitate to reach out if you have any more needs,...
read more
31–40 of 81
About
New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing