Cassie Troup

Name: New American Funding - Santa Ana, CA
Address: 215 N Main St, Santa Ana, California, 92701
Telephone: +1-714-581-5322
Rating: 4.79

BRANCH MANAGER | NMLS# 1224522

New American Funding - Santa Ana, CA

4.79

(82)

Mortgage

Mortgage Loan Officer

Contact Info

(714) 581-5322

Santa Ana, CA

https://www.newamericanfunding.com/branches/santa-ana

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4.79

(82)

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Cassie Troup answered all of my questions and checked in on me to make sure I was feeling good about my decision.

Reply from Cassie Troup

September 17th, 2026 02:48 PM

I appreciate your feedback, Christopher. I'm really glad to know that I could assist you by answering your questions and checking in during the process. Ensuring you're comfortable with your decisions is important to me. If you need any further...

There were opportunities for better communication during the process to explain why progress slowed way down from the pace it began and why several extra pieces of documentation were demanded, so frustrations flared. In the end, some confusion...

I am thankful that Cassie is on top of whats going on and notified me of a better interest rate. The process for the most part was easy. I certainly understand more from going through this refi.

Reply from Cassie Troup

September 17th, 2026 02:48 PM

I'm pleased to know that you found the refinancing process straightforward, Angela. Keeping you informed about better interest rates is something I strive for, and I'm glad it helped. If you have any questions or need further assistance, don't...

Cassie was very great and very helpful throughout the whole proces, every question we had she answere. She worked very hard for us to be able to get our home and we will always appreciate her for all her work and time spend doing so.

Reply from Cassie Troup

September 17th, 2026 02:48 PM

I'm grateful for your kind feedback, Adrian. It's rewarding to know that my efforts helped you through the homebuying process. Answering your questions and supporting you in getting your home was my pleasure. If there's anything more I can...

Communication was good until the tram got involved then it was pure incompetence. Escrow dropped the ball multiple times missed deadlines. No urgency on anyones part. Getting run around answers never answering the actual question. When issues...

Reply from Cassie Troup

September 17th, 2026 02:48 PM

We apologize if you have experienced any inconvenience. Customer service is the highest priority to us. While some aspects were beyond our team’s control, with outside teams such as escrow, we take your inconvenience seriously and we’d like...

While our actual loan officer was great for the most part, the rest of the team failed us again and again including causing us to miss deadlines and ultimately close late. The communication about issues that came up was poor- we had to search...

Reply from Cassie Troup

September 17th, 2026 02:48 PM

Hi Amelia, Customer service and your personal experience is the highest priority to us. I want to apologize on behalf of my team and myself if you have experienced any inconvenience. Your feedback is important to us. We want to see what we...

Cassie helped make it easy and understandable while trying to figure out or best loan option.

There were a lot of ups and downs along the way, but Cassie should great professionalism and made us want to push through the hard times even more. We appreciate all the help and knowledge that made this a great experience.

Cassie was absolutely amazing from start to finish! Her communication was excellent, and she was very friendly, knowledgeable, and patient. As a first-time homebuyer, I had many questions, and Cassie answered every single one of them. She also...

Reply from Cassie Troup

September 17th, 2026 02:48 PM

I'm really pleased to hear about your positive experience, Mylinda. I'm glad that I could help you navigate through the process as a first-time homebuyer. It's important to me that all your questions were answered and that we found a great...

Cassie was the best, she made this whole process very pleasant

Reply from Cassie Troup

September 17th, 2026 02:48 PM

It's wonderful to hear that your experience was pleasant, Kontessa. I'm glad I could assist in making the process smooth for you. If you have any future needs or questions, feel free to get in touch.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

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