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Carol Zink-Mailloux NMLS#158936
Branch Manager
University of New Hampshire
Carol Zink-Mailloux has been guiding clients through the mortgage process since 2002, making homeownership stress-free and enjoyable. With a 100% referral-based business, she works closely with buyers, Realtors, and financial professionals ... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
I am so thankful for Carol and her team. They actually listened to me and helped me out of a very difficult situation. I will definitely refer others to their team.
Reply from Carol Zink-Mailloux
August 30th, 2025 02:42 PM
Thank you, Debra, for sharing your experience. I'm truly grateful that I was able to assist you through a challenging situation. Listening and providing the right support is something I strive for with every client, and it's rewarding to know...
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⭐⭐⭐⭐⭐Carol Zink-Mailloux at Waterstone Mortgage is an absolute pro when it comes to guiding clients through the mortgage process. She’s incredibly knowledgeable, responsive, and takes the time to make sure every detail is handled with care....
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Reply from Owner
January 8th, 2026 11:00 AM
Thank you so much Crystal-Lee, I really appreciate your kind words!!! :) You have been great to work with as well!
Carol made my new home a reality! She was available and helpful at the most critical moments and throughout the process. I can't say enough about how awesome she was to work with!
Reply from Carol Zink-Mailloux
August 9th, 2025 12:17 PM
Thank you so much, Rachel, for your kind words. I'm delighted to hear that I could play a part in making your new home a reality. Being available and supportive during those critical moments is a priority for me, and I'm thrilled it made a...
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It was great to have a very responsive team that kept us in the loop and provided detailed step by step guidance.
Reply from Carol Zink-Mailloux
August 6th, 2025 01:28 PM
Thanks, Daniel, for your feedback. I'm pleased to know that you felt well-informed throughout the process and found the guidance helpful. Responsiveness and clear communication are key priorities for me, so it's gratifying to hear that this...
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Carol was wonderful! She was responsive, helpful, and went above and beyond for us!
Reply from Carol Zink-Mailloux NMLS#158936
July 21st, 2025 05:18 PM
Thank you, Sarah, for your wonderful feedback. I'm thrilled to hear that you felt supported through the process and that my efforts to be responsive and helpful made a difference. Going above and beyond for you was my pleasure, and I'm glad...
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She made the process really easy and even after has made sure to check up on me which is greatly appreciated
Reply from Carol Zink-Mailloux
July 21st, 2025 05:18 PM
Thank you, Nathan, for your kind words. I'm truly glad to hear that the process felt easy for you and that my follow-ups have been helpful. It's important to me to ensure a smooth experience, both during and after the process, so your feedback...
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Carol Zink-Mailloux NMLS#158936 has received a review with 4 star rating from Michelle C
Reply from Owner
July 21st, 2025 05:19 PM
Thank you again Michelle, we appreciate your feedback! It was awesome working with you too! :)
Carol was fantastic with all my questions. I do wish things we explained before hand so I knew what to expect. As far as Ray I think he should explain exactly what he needs to save time and aggravation. For example when asking for proof, explain...
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Reply from Carol Zink-Mailloux
July 12th, 2025 12:27 PM
Thank you, Michelle, for sharing your feedback. I'm glad to know that you found my assistance helpful with your questions. I appreciate your suggestion about providing more detailed explanations upfront, and I’ll take that to heart to improve...
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Excellent job!
Reply from Carol Zink-Mailloux
July 10th, 2025 03:09 PM
Thank you, Cynthia! I'm really pleased to hear that you were satisfied with my work. Your feedback is greatly appreciated, and it was a pleasure working with you at Waterstone Mortgage.
Professional, honest and upfront communication with a personal touch
Reply from Carol Zink-Mailloux
July 2nd, 2025 12:40 PM
I'm pleased to hear that you appreciated the professional and honest communication throughout the process. It was a pleasure to assist you, and I'm glad the experience felt personal and upfront. Thank you for your kind words.
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About
Carol Zink-Mailloux has been guiding clients through the mortgage process since 2002, making homeownership stress-free and enjoyable. With a 100% referral-based business, she works closely with buyers, Realtors, and financial professionals to provide top-tier service. As a Certified Divorce Lending Professional (CDLP®), she offers specialized mortgage solutions for clients navigating divorce. Carol is a recipient of the New Hampshire Housing Top Lender Award, but also lends in several other states including Massachusetts, Maine, Rhode Island, New Jersey, Vermont, and more. Outside of work, she enjoys traveling, camping, and coaching her son’s soccer team while supporting her daughter’s craft fair business.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Certified Divorce Lending Professional
New Hampshire Housing Loan Programs
Government Mortgages including FHA, VA, USDA
Construction and Renovation Lending
Conventional Mortgages
Investor Cashflow Loans and Bank Statement Programs
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Education
- University of New HampshireBachelor of Arts (BA)
Positions
- Waterstone Mortgage - Branch ManagerDec 26th, 2013 - Current
Memberships
- Divorce Lending Association
- Collaborative Divorce New Hampshire
- Massachusetts Collaborative Law Council
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Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS #158936
Gallery
Achievements
- New Hampshire Housing Top Originators
- New Hampshire Housing Advisory Board
Hobbies
- Coaching Soccer
- Blood and Platelet Donor
- Community Volunteer (Epsom Town Committees)
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Disclaimer
Washington Consumer Loan Branch Office Licensee #CL-1291896. Licensed by the New Hampshire banking department. New Hampshire Mortgage Banker Licensee #19982-MB-BCH.Vermont Lender Branch License #7281.Vermont Mortgage Broker Branch License #1458 MB.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License #41DBO-140225.Massachusetts Mortgage Lender License #MC186434.Maine Supervised Lender Branch Licensee#1291896.Rhode Island Third Party Loan Servicer Branch License #20173406LS B01.Massachusetts Mortgage Broker License #MC186434.Rhode Island Loan Broker Branch Certificate#20173405LB B01 .Rhode Island Lender Branch Certificate 20173404LL B01.Licenseed by the N.J. Department of Banking and Insurance. Residential Mortgage Lender Branch Licensee.Oregon Mortgage Servicer Branch License #1291896.Oregon Mortgage Lending Branch License #1291896. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions