New American Funding - Carl Velasquez

Consumer Direct | ILA

Consumer Direct | Santa Ana

4.9

(35)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/carlvelasquez/

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4.9

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Both men were extremely kind and patient with me. They were responsive and caring. Went the extra mile. Very thorough

Reply from Carl Velasquez

April 30th, 2026 04:51 PM

I'm happy to hear that you felt well taken care of, Michele. It's important to me to provide thorough and supportive service, and I'm pleased that we could make a positive impact. Thank you for your kind words, and if you need anything else,...

The ability to talk with a real person without having to wait in a auto call queue for 15 minutes every time I needed to talk to a person. thanks Carl, thanks NAF

Reply from Carl Velasquez

March 30th, 2026 03:12 PM

I'm glad I could assist you without the hassle of lengthy wait times, Stefan. Being able to speak with someone directly can make a big difference, and I'm pleased I could provide that support. Your appreciation means a lot, and if you have...

Very friendly and helpful

Reply from Carl Velasquez

March 16th, 2026 03:32 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Carl and Dawna were excellent in every way. They were great. Would recommend them any day.

Reply from Carl Velasquez

March 16th, 2026 02:35 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Friendly, professional and great service.

Reply from New American Funding - Carl Velasqu...

March 9th, 2026 03:41 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Process was easy and Carl was easy to reach.

Reply from New American Funding - Carl Velasqu...

March 9th, 2026 02:52 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

The whole process took a lomg time with limoted communication. I would have loved to be informed through the process.

Reply from Carl Velasquez

January 15th, 2026 04:51 PM

I appreciate your honest feedback, Kyle. I'm sorry to hear that the communication fell short during the process. Staying informed is crucial, and I understand the importance of keeping clients updated. Please feel free to reach out directly,...

Carl and Cindy were fantastic to work with and made the process as easy aa possible

Reply from Carl Velasquez

January 6th, 2026 08:02 PM

It's great to know that you found working with Cindy and me to be smooth and straightforward, Gregory. Making the process as simple as possible is always my goal, so your feedback is truly appreciated. If any questions or future needs arise,...

The process was smooth with no hassles. I was informed every step of the way of the next steps.

Reply from Carl Velasquez

December 19th, 2025 08:50 PM

I'm pleased to hear that the process was smooth for you, Sophia. Keeping you informed every step of the way is important to me, and I'm glad it made a positive impact on your experience. Thank you for taking the time to leave such thoughtful...

Gracias lo mejor de lo mejor kede muy contenta

Reply from Carl Velasquez

December 8th, 2025 08:57 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

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Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Mortgage Lending

Purchase

Refinance