Brooke Phun
Sr Mortgage Lender
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
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Business Hours
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9 AM to 5 PM
Sat
closed
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closed
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Reviews from Web
been dealing with Brooke for a few years now this is the second home. I refinance with her very happy with the way she does business very professional and helps you out through the entire process with any questions. Very patient person also...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Steven. I would do your purchase or refinance anytime you and Kim need me. You know where to find me.
Brooke helped make the loan process so smooth and easy. She was extremely responsive, especially through text. No hiccups or delays at all.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for allowing my team and I to help you on this new home purchase Bryan. Enjoy the new home and let me know if you need anything.
The reason I gave OK is because she answered 2 of my questions and everything else was done by the other company. I thought this would be an 'in house' loan, not a third party.
Reply from Michael Zerr
February 3rd, 2026 07:00 PM
We appreciate you sharing your thoughts with us, Marianne. Understanding your expectations around the loan process is important, and it seems there may have been a misunderstanding regarding the involvement of third parties. We aim to provide...
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Ms. Phun is very proffesionsl, straight to the point and most pleasant with which to work. She was always quick to respond to any questions. Brooke always followed up on tasks that needed completion even after normal business day hours. Brooke...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Scot. I am glad we got this done for you. Let me know if you ever need anything down the road.
She is very professional and responsive. i hi recommend he. it was great experienc working with her.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Ali. It was a pleasure working with you as well. Congrats on the new home.
very helpful and very knowledgeable and walked you through everything
Reply from Brooke Phun
September 12th, 2026 12:26 AM
It's great to know that my assistance and knowledge were helpful to you, Robert, and that you felt well-guided through the process. If you have any more questions in the future or need further help, please feel free to reach out. Thank you...
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Brooke is just the best. She is incredibly smart and knowledgeable about the process. She made everything really easy to understand and made sure I was kept in the loop about everything happening. This is my second loan with her because she...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Eva for allowing me to help you again on this process. I appreciate the kind words as well as the time to be able to help you and Jeff on this process. Let me know if you guys ever need anything down the road.
Working with Brooke Phun for mortgage loan is wonderful experience, she is very responsive and gives great client service, i really appreciate all the help she provided
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you so much for these kind words Anand. We still have one more purchase for you to go.
Brooke was very personable to speak with, her replies to communication were very efficient. She was able to clearly explain the refinance process and answered all of my questions.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Abbey. It was my pleasure helping you and your husband. If you guys need anything, please do not hesitate to reach out.
Brooke was very knowledgeable and available during the entire process. She had a great insight and worked closely with me to ensure everything was completed on time.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for your kind words, John. I'm pleased to know that my knowledge and availability made a positive impact on your experience. It was important to me to work closely with you and ensure everything stayed on track. If you need anything...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
Specialities
VA, heloc, heloans, FHA, Conventional, Bank statements
Refinance, purchase, helocs and heloans, constructions
Construction to perm loan, heloc, heloans
All types of loans
VA, FHA, Conventional, NonQM Loan, Bank statements
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Positions
- First Federal Bank - Sr. Mortgage LenderApr 25th, 2017 - Current
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2012
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #893642
Hobbies
- Eat and hiking
- Running and eating.
- Running
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Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.