Brooke Phun
Sr Mortgage Lender
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
She made the process easy and helped me lock on the best rate!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you so much for the positive feedback, Edward! I'm thrilled to hear that you found the process easy and that you're happy with the rate we secured. It was my pleasure to assist you and I look forward to serving any future needs you may...
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Brooke made everything so easy and was so informative. She even took our calls on Sundays . She is a delightful person who needs to be recognized for her dedication to her clients!!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm thrilled to hear that you had such a positive experience with me! It's always my priority to make the process as easy and informative as possible. I believe being available, even on Sundays, is just part of delivering the kind of service...
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Brooke was always available, either by phone, text or email. She responded quickly to all our questions. Brooke knew from the beginning what day we would close on the loan and she was spot on. Brooke was great to work with!!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm delighted to hear about your positive experience, Michael! It was a pleasure working with you and helping you with your loan process. I'm glad that I could provide you with the quick responses and reliable timelines that you needed. Being...
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Brooke was responsive and very helpful in answering questions, guiding me through the process and ensuring I was staying on track with the closing timeline.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
So glad to hear you had a positive experience, Sarah! Your kind words truly made my day. It was my pleasure to guide you through the process and help ensure everything went smoothly for your closing timeline. Thank you for choosing First Federal...
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Brooke is highly responsive and very organized . She made a normally stressful process a lot more pleasant!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Nizar. If you are ever in GA, let me know.
Easy to work with and helps you stay on top of deadlines
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for your 5-star review, Steven. I'm thrilled to hear that you found it easy to work with me and that I was able to help you stay on top of deadlines. Your satisfaction is always our top priority at First Federal Bank. Your positive...
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Brooke was very helpful and provided support and advice as needed.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Michelle, I'm pleased to know that you found my support and advice helpful. Your positive feedback means a lot to me. I'm here at First Federal Bank to assist you whenever you need. Thanks for taking the time to leave a 5-star review. Brooke...
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Great communication and eager to answer any questions I had during the process.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Congrats on the new home Christine. Let me know if I can help you on the next one.
Brooke was so patient through the process. Her expertise and constant availability was noted. She was even available after work. Before I started the process I knew very little about the company. She took the time to explain the company history...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Lorna, Thank you so much for those kinds words. Enjoy your new home!
Action items were handled in a timely manner. Everyone was very responsive and helpful throughout the process.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Bently for allowing us to help you on this new home purchase.
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
Specialities
VA, heloc, heloans, FHA, Conventional, Bank statements
Refinance, purchase, helocs and heloans, constructions
Construction to perm loan, heloc, heloans
All types of loans
VA, FHA, Conventional, NonQM Loan, Bank statements
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Positions
- First Federal Bank - Sr. Mortgage LenderApr 25th, 2017 - Current
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2012
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #893642
Hobbies
- Eat and hiking
- Running and eating.
- Running
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Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.