Brooke Phun
Sr Mortgage Lender
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Brooke was kind, answered calls and emails promptl. she offered advice when I asked and provided all the support needed to work through the process timely
she was a pleasure to work with.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Hi Bart, thank you for the fabulous 5-star rating and lovely review. I'm thrilled to hear that you had a positive experience working with me at First Federal Bank. Your kind words are deeply appreciated. It was a pleasure assisting you and...
read more
It would have been nice if our checks went directly to the lenders and not caused some of our payments to get messed up.
She was easy to work with and very responsive. She helped with all my questions.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Hi Bridgette, thank you for taking the time to leave such a glowing review. I'm thrilled to hear that you had a positive experience working with me. Your satisfaction is my top priority, so I'm glad I could assist with all your questions. Should...
read more
A great tteam to work with so helpful and accommodating!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm really delighted to hear about your positive experience, Patricia! It's always a pleasure to assist such appreciative clients like you. Continuously, we aim to deliver top-notch service at First Federal Bank and your feedback encourages...
read more
Brooke was very informative and helpful. She was on top of everything.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you so much for taking the time to leave this excellent review, Vicki! I'm glad to hear that you found my service informative and helpful. I strive to be on top of everything to ensure my clients at First Federal Bank have a seamless...
read more
Brooke was very attentive, communicative, and helpful throughout the whole process!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you so much for your kind words, Seth. I'm thrilled to hear that you found my service attentive, communicative and helpful. That's exactly the kind of experience we aim to provide at First Federal Bank. If you ever need further assistance,...
read more
she explained the process and communicated with us frequently and in a timely manner.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thrilled to hear such positive feedback, Alexandria! It was a pleasure guiding you through the process. Communication is key for me at First Federal Bank, and I'm glad it made a difference for you. Looking forward to assisting you again.
Brooke was excellent in walking me thru the process and answering all my questions. She took calls and responded quickly to questions during and after normal business yrs. She was great
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you, James, for the glowing review. I'm thrilled to hear that you had a positive experience with me at First Federal Bank. Making sure your questions get answered promptly, whether during or outside of regular business hours, is part...
read more
Brooke and her team were super communicative and responded to emails in a super timely manner.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm thrilled to hear that you've had a positive experience with our team, Taylor! Your feedback means a lot to us and it's wonderful to know that our efforts to maintain clear and quick communication have been noticed. We always strive to provide...
read more
Easy process
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm thrilled to hear that you found the process easy, Peter. It's always my goal to provide efficient and seamless services at First Federal Bank. Your 5-star rating is much appreciated and it motivates me to continue delivering excellent service....
read more
121–130 of 175
About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
Specialities
VA, heloc, heloans, FHA, Conventional, Bank statements
Refinance, purchase, helocs and heloans, constructions
Construction to perm loan, heloc, heloans
All types of loans
VA, FHA, Conventional, NonQM Loan, Bank statements
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Positions
- First Federal Bank - Sr. Mortgage LenderApr 25th, 2017 - Current
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2012
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #893642
Hobbies
- Eat and hiking
- Running and eating.
- Running
View All
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.