Austin Davis
Sr. Loan Officer
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Not being asked for the same document over and over. Not receiving most communication from the processor asking for documents overnight and not during business hours. Not having 0 communication for an entire week and then causing delays in...
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Reply from Austin Davis
August 3rd, 2026 01:05 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
While the initial communication was great, everything drastically went downhill the closer we got to closing. Responses were snappy at times, we received emails in the middle of the night asking for documents, we were asked for the same documents...
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Reply from Austin Davis
August 3rd, 2026 07:49 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Communication could have been better.
Great communication. There was an issue on the appraisal that only got brought up on closing day! We still closed that day but were delayed several hours. I don't blame Austin, I blame the underwriter.
Reply from Austin Davis
September 15th, 2026 12:08 PM
It was a pleasure working with you Richard and I hope to work with you and many more or your clients in the future!
Austin was always availble and gave my buyers everything they needed. They had a unique situation and he worked hard to make home ownership possible for their tight timeline.
Reply from Austin Davis
September 15th, 2026 12:08 PM
It was a pleasure working with you Richard and I hope to work with you and many more or your clients in the future!
Austin did a great job and locked in when we thought we might face closing delays. However, we were able to keep everything on track and clients happy after Austin ensured it all got to where it needed to be! Very appreciative!
Reply from Austin Davis
May 3rd, 2026 11:28 PM
Thank you Amy, it was a pleasure working alongside you for these buyers and I look forward to working with you again in the near future!
Austin was very knowledgeable, helpful and highly available. Austin went out of his way to answer our calls, texts and emails even durning non-business hours. Austin was also helpful with guiding us along the way, providing options and recommendations....
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Reply from Austin Davis
April 15th, 2026 02:14 PM
Thomas, I'm grateful for your kind words. It's appreciated to know that my availability and guidance were helpful to you throughout the process. If there's anything else you need in the future, please feel free to reach out.
Had a great experience with Austin!
Reply from Austin Davis
April 9th, 2026 07:28 PM
I'm pleased to hear that you had a great experience, Holden. It was a pleasure working with you, and if you need any further assistance, please don't hesitate to get in touch.
Communication and organization could've been better to avoid delaying closing.
Austin made our first home purchase relatively painless and took the time to make sure we were informed and comfortable with the whole process. Would definitely work with him again in the future!
Reply from Austin Davis
April 8th, 2026 03:01 PM
I'm really glad to hear that your first home purchase went smoothly and that I could make the process more comfortable for you. It means a lot to know you felt well-informed at each step. Should you need any assistance in the future, feel free...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing