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Anna Pitcock, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 523 Wellington Way, Lexington, Kentucky, 40503
Telephone: +1-270-589-8260
Rating: 4.97

Senior Loan Officer | NMLS# 651913 | Ruoff Mortgag...

Ruoff Mortgage - Lexington

4.97

(255)

Mortgage

Mortgage Loan Officer

Contact Info

(270) 589-8260

Lexington, KY

https://www.ruoff.com/AnnaPitcock

Location & Business Hours

Business Hours

Wed

24 hours(Open now)

Thu

24 hours

Fri

24 hours

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4.97

(255)

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5 Star

99%

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Anna Pitcock and Amanda were wonderful working with me. And Miss VINCENT was also very helpful and worked with me and wonderfully. And during my refinancing, they were able to find things that was also incorrect in my financial report. I was...

Reply from Anna Pitcock

April 23rd, 2024 02:43 PM

I'm truly humbled by your kind words, Cynthia. I'm glad to know that you had a positive experience with our team at Ruoff Mortgage. Helping clients like you navigate the refinancing process smoothly and ensuring accuracy in all areas is our...

Everything was perfect!

Reply from Anna Pitcock

April 23rd, 2024 02:44 PM

I'm so glad to hear you had a perfect experience, Seth. Your satisfaction is my top priority, and knowing that you rated my service as 5 stars really means a lot to me. Thank you for taking the time to share your positive experience with Ruoff...

Very friendly and pleasant to work with. There were just a couple speed bumps that were probably a side effect of being out of state.

Reply from Anna Pitcock

April 23rd, 2024 03:09 PM

I appreciate you taking the time to leave a review, Daniel. I'm delighted to hear that you found our interactions friendly and pleasant. I apologize for the speed bumps you experienced due to being out of state. I'm continually working to streamline...

We could not pay closing costs with a money order like we were told we could, so we had to do a last minute wire, which we luckily had enough funds for at closing. It could have been a bigger hiccup that put off closing if we didn't, so next...

Reply from Anna Pitcock

April 23rd, 2024 02:44 PM

I appreciate your candid feedback, Jennifer. I'm glad to hear that you were ultimately able to close successfully, but I apologize for the misunderstanding regarding the payment method. I will ensure that in future, any restrictions on payment...

Anna was AMAZING and made the entire experience easy and memorable, we will never forget it. I can’t imagine anything more that could of been done.

Reply from Anna Pitcock

April 23rd, 2024 02:45 PM

I'm thrilled to hear that your experience was memorable and easy, Jonathan. Your words mean a lot to me and it was a pleasure to assist you throughout this process. There's nothing more rewarding than knowing my efforts made a positive impact....

Anna was wonderful to work with! She kept up informed at all times, stayed in touch with us on things we needed to get to her. She made the whole process go smooth for us!

Reply from Anna Pitcock

April 23rd, 2024 02:45 PM

I am incredibly grateful for your kind words, Rebekah. It was a pleasure to help guide you through the process and ensure everything went smoothly. Your satisfaction is my top priority, so keeping you informed and supported at all times was...

I felt like there were several people at Ti Was asking for the same things. And as late as the day of the closing my wife was getting questions about employment verification. Just seemed a little disjointed at times.

Reply from Anna Pitcock

April 23rd, 2024 03:09 PM

I appreciate your valuable feedback, James. It's great to know that you rated our services highly, and I apologize if any part of the process felt disjointed. Our team at Ruoff Mortgage is committed to providing a seamless experience, and your...

Always available to answer any questions

Reply from Allen Johnson

May 25th, 2023 03:50 PM

Hi Aaron. We appreciate you taking the time to write a positive review for Anna and the Ruoff Mortgage team. It is great to hear Anna was readily available to answer questions when needed. We are so grateful for the trust you have placed in...

Anna is a breath of fresh air! Her personality and positivity are contagious. I always love working with her and my clients are never disappointed. I couldn't recommend her more!!

Anna worked tirelessly to help complete my home purchase. All hours of the day and night were never a barrier for her. She even helped guide me to items I needed to collect when I didn’t know where to start. She’s my go to agent!

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About

Additional Licenses: NMLS# 651913 | KY - MC327171. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

VA Loans

Kentucky Housing Corporation Products

FHA Loans

USDA Loans

Residential Mortgage Lending

Home Financing Consulting