New American Funding - Andrew Yee

Name: New American Funding - Charlotte| Consumer Direct
Address: 2810 Coliseum Centre Dr Suite 500, Charlotte, North Carolina, 28217
Telephone: +1-800-450-2010
Rating: 4.79

Sr. Loan Officer

New American Funding - Charlotte| Consumer Direct

4.79

(69)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Charlotte, NC

https://www.newamericanfunding.com/mortgage-loans/AndrewYee

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4.79

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proper expectations on next steps, timeline, etc not communicated 3 months to approve a loan is crazyinaccurate/misleading information provided on multiple occasionsdont think these things were all Andrew's fault; he was very courteous and...

Reply from Andrew Yee

February 17th, 2026 03:13 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Andrew Yee made it Great!! He went above and beyond!!

Reply from Andrew Yee

February 16th, 2026 05:12 PM

I'm glad to hear that you were satisfied with the service, Shawn. Going above and beyond to ensure a smooth experience is important to me. If there's anything more I can do for you or if you have any other questions, don't hesitate to reach...

Overall it was good just my end was a lot of working

Reply from Andrew Yee

February 12th, 2026 09:01 PM

Thanks for sharing your thoughts, Tammy. I'm glad to hear the overall experience was positive. I understand that handling things on your end can be quite a task. If there's anything more I can do to assist, please let me know.

Andrew, explained from the start of the process that there would be delays in communication as the underwriters were working on the loan process. If he had not done this we would have been upset with what seemed like lag times.

Reply from Andrew Yee

February 11th, 2026 05:43 PM

It's good to know that the explanation helped set the right expectations for you, Stacy. Clear communication is something I prioritize, and I'm glad it made a difference in your experience. If you have any more questions or need further assistance,...

Ease of communication

Reply from Andrew Yee

January 26th, 2026 04:12 PM

I'm grateful for your positive feedback, Ruben. I'm pleased to know that you found communication with me straightforward. If there's ever anything else you need, please feel free to contact me at any time.

Communication was difficult and inconsistent. I often had trouble reaching the appropriate contact and felt spoken to in a rude, controlling manner at times. There were document errors and incorrect information provided, which caused confusion...

Reply from Andrew Yee

January 19th, 2026 07:10 PM

I appreciate you bringing this to my attention, Alvino. It's important to me that communication is timely and respectful, and I apologize for any difficulties you encountered. The document errors and delays you've mentioned are concerning,...

The speed and problem free loan process was great. We sed before we were scheduled to. It was a great service.

Reply from Andrew Yee

January 12th, 2026 04:13 PM

I appreciate your feedback, Christopher. It's wonderful to hear that the loan process was speedy and hassle-free for you. If you have any further questions or need anything else, please don't hesitate to reach out.

Andrew helped me raise my credit score in order to increase my odds if of approval. He and Lauren also provided consistent, clear, and insightful communication.

Reply from Andrew Yee

January 8th, 2026 09:26 PM

I appreciate you sharing your experience, Stephen. I'm glad I could assist in raising your credit score and improve your approval odds. Consistent and clear communication is key, and I'm happy that Lauren and I could provide that for you. Should...

THE EXPERIENCE WAS A CHALLENGE IN THE BEGINNING. I BECAME VERY THANKFUL WHEN I HAD ANY QUESTIONS I NEEDED ANSWERED DURING THE PROCESS OF THE LOAN, BOTH ANDREW YEE AND LAURAN ROONY ROSCOE WERE QUICK TO GET BACK IN TOUCH WITH ME TO RESOLVE ANY...

Reply from Andrew Yee

January 6th, 2026 03:16 PM

Thank you for sharing your experience, Rickey. I understand that starting the process can be challenging, and I'm glad I could assist you with any questions or concerns. It was great working with you alongside Lauran Roony Roscoe to provide...

Easy to communicate; easy to contact; went above and beyond

Reply from Andrew Yee

December 29th, 2025 03:06 PM

It's great to know that communication and accessibility were easy for you, Kristen. Going above and beyond for my clients is something I always strive for. If there's anything further you need, feel free to reach out at any time.