Tom Stone

Senior Mortgage Banker | NMLS# 588863

Flat Branch Home Loans

4.9

(703)

Mortgage

Mortgage Loan Officer

Contact Info

(573) 489-4059

Columbia, MO

https://flatbranchhomeloans.com/team/tom-stone

Location & Business Hours

Business Hours

Wed

8:30 AM to 5 PM

Thu

8:30 AM to 5 PM

Fri

8:30 AM to 5 PM

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4.9

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Experience.com

4.94

(427)

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5.0

(25)

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Communication started out great but drastically feel off with Tom. Once the initial loan commitment was established we were left dealing with a processor. (Marcie). Marcie sent emails requesting information we already sent, requests for information...

Reply from Tom Stone

November 12th, 2024 04:42 PM

I sincerely apologize for the experience you had with us, Cindy. It's disappointing to hear that the communication was not up to standard. Our intention is to make the application process as smooth as possible, but it seems we fell short in...

Communication was flawed. Digital process was easy, but not sure if the people at flat branch actually use that since there were several emails requesting information I submitted online. Also, I responded to multiple emails with questions and...

Reply from Tom Stone

November 12th, 2024 04:03 PM

I'm sorry to hear about your less than satisfactory experience, Clifford. I understand how frustrating it can be when communication doesn't go as smoothly as expected. I appreciate you taking the time to provide feedback as it helps me improve....

Easy process start to finish. Tom always answered calls and questions promptly. He was helpful be be sure the most was made of our money!

Reply from Tom Stone

November 12th, 2024 03:04 PM

Thank you Thomas. Excited to see the return on investment. Homebuying is the number one way to build wealth.

Tom kept us all up to date on each step of the process. It helped my first time buyers a lot! I was able to pass along to the listing agent as each step was completed as well

Reply from Tom Stone

November 8th, 2024 01:44 PM

Thank you Cheri. You are a awesome Realtor and you make the process so easy.

Tom's communication was excellent during the whole process. We felt relaxed and at ease during the whole process!

Reply from Tom Stone

November 4th, 2024 12:31 PM

Thank you so much. I am so glad you found the perfect home!!!

Tom was amazing. he was so patient and attentive and answered all our million questions so timely!

Reply from Tom Stone

November 4th, 2024 12:32 PM

Bailey, thank you for your wonderful review. It was a pleasure to be part of your journey.

I'm 20 years old and did not know much at all Tom worked with me and broke everythimy down for me so I could understand. The first option did not work and Tom tried everything possible just to help me I'm very grateful that he did all that...

Reply from Tom Stone

November 1st, 2024 03:38 PM

Hey Austin, thrilled to hear that you found our sessions informative and helpful. It was my pleasure to guide you through the process and explore all possible options. Remember, it's all part of the service at Flat Branch Home Loans. I'm here...

Tom was very helpful, extremely knowledgeable, and always available to help me at every step of this process. He was AMAZING!

Reply from Tom Stone

November 1st, 2024 03:37 PM

Thank you so much. Enjoy your new home and best wishes.

Tom was great. Got the loan without too many issues.

Reply from Tom Stone

November 1st, 2024 03:37 PM

Thank you for the kind words. Can't wait until we refi.

Tom is always patient and when you do ask questions he takes his time and gives you specific answers. He explains things in a way that's easy to understand.

Reply from Tom Stone

November 1st, 2024 03:37 PM

I'm incredibly grateful for your feedback, Christian. It's very important for me to ensure that all your questions are answered clearly and so that you can fully understand the process. I'm glad to hear that you found our sessions helpful....

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About

Because no two borrowers come with the same background, each process is tailored to your personal goals, aspirations and milestones. Home buyers come through our door starting somewhere different all the time, but the journey will always end at the home you’ve been working hard for. All of our products are designed with you alongside, so your loan will be shaped perfectly for your wants and needs.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Specialities

Conventional Loans

VA Loans

FHA Loans

USDA Loans

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