Thomas Brown
Sr. Loan Officer | NMLS# 1469944|NC-I69427
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
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Reviews from Web
Communication re: documents sent/requested could have been better
Reply from Thomas Brown
October 7th, 2025 07:50 PM
I appreciate your feedback, Mark. Communication is crucial in this process, and I'm sorry to hear that it didn’t meet your expectations concerning documents. I'll work on improving this aspect to serve you and others better in the future. If...
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Great great and great best service
Reply from Thomas Brown
October 3rd, 2025 10:42 AM
Thank you, Hamida, for such positive feedback. I'm pleased to know that you felt the service met your expectations. If there's anything more you need or any questions you have, I'm here to help.
Thomas made the process very easy.
Reply from Thomas Brown
September 25th, 2025 02:37 PM
I'm glad to hear that you found the process easy, Thomas. My goal is to make things as straightforward as possible for everyone I work with. If there's anything else you need or any questions arise, don't hesitate to reach out.
We had a wonderful experience and are so happy. The whole process was seamless and closing was a breeze.
Reply from Thomas Brown
September 23rd, 2025 05:12 PM
I'm pleased to hear that your experience was smooth and enjoyable, Carl. Ensuring that the process is seamless and straightforward is something I strive for. Thank you for sharing your satisfaction with the closing, and if there's anything...
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Awesome experience for my clients.
Reply from Thomas Brown
September 19th, 2025 04:07 PM
I'm glad to know that your clients had a positive experience, Mitzie. Providing a smooth and satisfactory service is always my goal. If there's anything more I can assist with in the future, please feel free to let me know.
Thomas and his team were prompt, encouraging, and always able to connect us to helpful people.
Reply from Thomas Brown
August 28th, 2025 04:55 PM
Thank you for your kind words, Hunter. I'm pleased to hear that you found our efforts prompt and encouraging. Connecting you with helpful team members is an important part of what I aim to do, so it's great to know it made a positive impact....
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Timely contact, rapid response to questions, availability, expertise, great support staff
Reply from Thomas Brown
August 28th, 2025 11:07 AM
I appreciate your feedback, George. I'm glad to know that you found the contact timely and responses rapid. Availability and expertise are things I strive for, and it's wonderful to hear that these aspects stood out during your experience....
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the great communication that you gave to both Hunter and to me. thanks so much for all you did.
Reply from Thomas Brown
August 25th, 2025 01:19 PM
I'm glad to hear that you and Hunter appreciated the communication throughout the process, Martha. Keeping you informed and ensuring a smooth experience is something I truly value. Thank you for acknowledging my efforts and for the positive...
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Very easy communication with everyone we talked with
Reply from Thomas Brown
August 24th, 2025 01:40 PM
It's great to hear that you found communication with us so easy, Justin. Ensuring clear and straightforward interactions is something I focus on, so I'm glad that this was your experience. Thank you for sharing your feedback and for the high...
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Thomas amd his team helped me through every step of the way. As a first time home buye, the process was naturally stressful especially when we hit an unexpected hiccup on the sellers side. Thomas was able to pivot and work out what ended up...
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Reply from Thomas Brown
August 1st, 2025 10:42 AM
Thank you for sharing your experience, Jillian. I'm glad to know that I could assist you through the home buying process, especially as a first-time buyer facing unexpected challenges. It's important to me to find solutions that benefit my...
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NC: I-169427
- VA: MLO-44245VA
- NMLS#1469944
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