Susan Heren at CrossCountry Mortgage
Branch Manager | NMLS #1029249
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Ann Arbor, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Improve communication and expectations .
Reply from Susan Heren
March 23rd, 2026 03:55 PM
Thank you for your feedback, Sheila. I understand the importance of clear communication and setting the right expectations. Your input is valuable, and I'll use it to improve my approach moving forward. If there's anything specific you'd like...
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Susan is the greatest, always working to make things simple and streamlined, and correct the first time.
Reply from Susan Heren
March 18th, 2026 03:00 PM
Marcy, thank you for your kind words. Striving to make the process straightforward and efficient is something I prioritize, and I'm pleased to know it made a positive impact on your experience. If there's ever anything more you need, feel free...
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rather not say
Reply from Susan Heren
March 16th, 2026 07:48 PM
Christopher, thank you for taking the time to leave a rating. If there's anything specific you'd like to discuss or share about your experience, please feel free to reach out to me directly. I'm here to help.
As a real estate agent, I’ve worked with many loan officers, and Susan truly stands out. She went above and beyond her role to help our buyers overcome challenges and stay on track to purchase their home. Her professionalism, responsiveness,...
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Reply from Susan Heren
February 6th, 2026 09:18 PM
I enjoyed working with you. Thanks for the great feedback.
Cause susan is always in a meeting when you need her
Reply from Susan Heren
June 24th, 2026 07:03 PM
Victoria- Thank you for taking the time to submit a rating for me. I'm sorry we have missed each other along the way. I'm grateful for your continued support and honored to walk the homebuying journey with you twice now. I look forward to our...
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Susan Heren should be the role model for Exceptional Service for the Mortgage Industry. She Cares. Susan follows up and reaches out to see how she can help... and to answer any questions her clients have. Susan has my total trust. I know that...
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Reply from Susan Heren
December 22nd, 2025 04:21 PM
I really appreciate the feedback and am looking forward to working with you again.
Susan made a very complex suituation very easy Susan was very knowledgeable, prompt and extremely helpful. We were able to close on a home with a conventional loan in less than 30 days and we the buyer are over 4000 miles away.
Reply from Susan Heren
December 15th, 2025 04:44 PM
I appreciate your feedback, Austin. Navigating a complex situation and ensuring a smooth transaction is something I strive for, and I'm pleased to have been able to assist you so effectively, even from such a great distance. It's great to hear...
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Susan is very communicative and stayed on top of everything with regards to our mortgage and closing!
Reply from Susan Heren
June 24th, 2026 07:34 PM
Ginny- Thank you for your kind words and your continued support. As someone who has so many options, I'm honored and grateful for your trust in me. I look forward to our continued success.
Out of state loan. Very confusing - we had appointments set and had to push back.....probably great for simple mortgages but ours was too complicated for the office to handle. I still don't have my final closing documents....
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Susan and her team provided great communication continuosly throughout the loan process. she inspires confidence through her direct communication and straight answers immediately. She gets bonus points for dealing with someone 2400 miles away...
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Reply from Susan Heren
November 7th, 2025 08:04 PM
I'm thankful for your feedback. Helping you through the loan process, even from a distance, was important to me. Your confidence in my communication means a lot, and I'm glad I could help put you at ease. If you ever need anything else, I'm...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Ann Arbor, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #1029249 | Branch NMLS #2762359
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Conventional Home Loan
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 1029249
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095