Susan Heren at CrossCountry Mortgage

Branch Manager | NMLS #1029249

4.7

(16)

Mortgage

Mortgage Loan Officer

Contact Info

(734) 234-1941

Ann Arbor, MI

https://www.susanheren.com/

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4.7

(16)

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4.7

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Susan was amazing to work with. Entire pric was amazing!

Reply from Susan Heren at CrossCountry Mortgag...

May 11th, 2026 01:08 PM

Robert, I'm grateful for your kind words. I'm pleased to know that you had a positive experience working with me. Thank you for sharing your thoughts!

I’m a real estate agent and just recently sold a house to some clients who hired Susan as their lender. Let me tell you she was amazing! Communication was always easy for her and I. My favorite thing about her has to be she constantly keeps...

Susan and Anissa, as a team, they were on top of everything. They made the process stream line and quick and easy. Thank you guys so much for all your support. it was a pleasure.

Reply from Susan Heren

April 24th, 2026 05:05 PM

Corey, I'm glad to hear that you found the process streamlined and easy with Anissa and me. Your appreciation means a lot, and it was a pleasure supporting you through this journey. Thank you for your kind words.

I have worked with Susan many times in the past, both personally and professionally. She is always on top of the details and is available to answer questions. I always recommend her to my clients.

Reply from Susan Heren

April 20th, 2026 04:36 PM

Nadine, I truly appreciate your continued trust and recommendations. It's always my goal to be thorough and accessible, so I'm glad to know that has been your experience. Thank you for your kind words and for choosing to work with me both personally...

We always felt reassured.

Reply from Susan Heren

March 31st, 2026 02:21 PM

I'm glad to hear that you felt reassured throughout the process, Louis. Providing a sense of assurance is very important to me, and I'm pleased it met your expectations. If you ever have more questions or need assistance, I'm here to help.

Improve communication and expectations .

Reply from Susan Heren

March 23rd, 2026 03:55 PM

Thank you for your feedback, Sheila. I understand the importance of clear communication and setting the right expectations. Your input is valuable, and I'll use it to improve my approach moving forward. If there's anything specific you'd like...

Susan is the greatest, always working to make things simple and streamlined, and correct the first time.

Reply from Susan Heren

March 18th, 2026 03:00 PM

Marcy, thank you for your kind words. Striving to make the process straightforward and efficient is something I prioritize, and I'm pleased to know it made a positive impact on your experience. If there's ever anything more you need, feel free...

rather not say

Reply from Susan Heren

March 16th, 2026 07:48 PM

Christopher, thank you for taking the time to leave a rating. If there's anything specific you'd like to discuss or share about your experience, please feel free to reach out to me directly. I'm here to help.

As a real estate agent, I’ve worked with many loan officers, and Susan truly stands out. She went above and beyond her role to help our buyers overcome challenges and stay on track to purchase their home. Her professionalism, responsiveness,...

Reply from Susan Heren

February 6th, 2026 09:18 PM

I enjoyed working with you. Thanks for the great feedback.

Cause susan is always in a meeting when you need her

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Ann Arbor, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #1029249 | Branch NMLS #2762359

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Conventional Home Loan

Specialities

Conventional Loan

VA Loan

Jumbo Loan

Fixed Rate Mortgage

Adjustable Rate Mortgage

FHA Loan