Susan Heren at CrossCountry Mortgage

Name: Susan Heren at CrossCountry Mortgage
Address: 455 East Eisenhower Parkway, Suite 300 Office 126, Ann Arbor, Michigan, 48108
Telephone: +1-734-260-4299
Rating: 4.75

Branch Manager | NMLS #1029249

4.75

(19)

Mortgage

Mortgage Loan Officer

Contact Info

(734) 234-1941

Ann Arbor, MI

https://www.susanheren.com/

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4.75

(19)

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4.75

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This client needed alot of help to complete paperwork and Susan made house calls. That's above and beyond service. Thank you

Reply from Susan Heren

July 10th, 2026 02:46 PM

Barbara, I'm grateful for your kind words. I'm glad I could assist with the paperwork and provide the support you needed. Thank you for acknowledging my efforts!

Good advice, Great personality ... always on top of the process. Wish the Title company had the same processing speed.

Reply from Susan Heren

July 9th, 2026 12:43 PM

James, I'm pleased to hear you found my advice helpful and appreciated my approach throughout the process. I understand your concerns about the title company's speed, and I appreciate your feedback. If there's anything else you'd like to discuss,...

Knowledgeable, reliable.

Reply from Susan Heren

July 6th, 2026 01:36 PM

Mark, I appreciate your positive feedback. I'm glad to know you found me knowledgeable and reliable during our time working together. Thank you for sharing your thoughts!

Susan was amazing to work with. Entire pric was amazing!

Reply from Susan Heren at CrossCountry Mortgag...

May 11th, 2026 01:08 PM

Robert, I'm grateful for your kind words. I'm pleased to know that you had a positive experience working with me. Thank you for sharing your thoughts!

I’m a real estate agent and just recently sold a house to some clients who hired Susan as their lender. Let me tell you she was amazing! Communication was always easy for her and I. My favorite thing about her has to be she constantly keeps...

Reply from Susan Heren

June 24th, 2026 06:57 PM

Thank you Ethan for your 5 star review. You were a complete professional and I enjoyed working with you. I would be honored to work with you and your clients in the future. Thank you for your continued support!

Susan and Anissa, as a team, they were on top of everything. They made the process stream line and quick and easy. Thank you guys so much for all your support. it was a pleasure.

Reply from Susan Heren

April 24th, 2026 05:05 PM

Corey, I'm glad to hear that you found the process streamlined and easy with Anissa and me. Your appreciation means a lot, and it was a pleasure supporting you through this journey. Thank you for your kind words.

I have worked with Susan many times in the past, both personally and professionally. She is always on top of the details and is available to answer questions. I always recommend her to my clients.

Reply from Susan Heren

April 20th, 2026 04:36 PM

Nadine, I truly appreciate your continued trust and recommendations. It's always my goal to be thorough and accessible, so I'm glad to know that has been your experience. Thank you for your kind words and for choosing to work with me both personally...

We always felt reassured.

Reply from Susan Heren

March 31st, 2026 02:21 PM

I'm glad to hear that you felt reassured throughout the process, Louis. Providing a sense of assurance is very important to me, and I'm pleased it met your expectations. If you ever have more questions or need assistance, I'm here to help.

Improve communication and expectations .

Reply from Susan Heren

March 23rd, 2026 03:55 PM

Thank you for your feedback, Sheila. I understand the importance of clear communication and setting the right expectations. Your input is valuable, and I'll use it to improve my approach moving forward. If there's anything specific you'd like...

Susan is the greatest, always working to make things simple and streamlined, and correct the first time.

Reply from Susan Heren

March 18th, 2026 03:00 PM

Marcy, thank you for your kind words. Striving to make the process straightforward and efficient is something I prioritize, and I'm pleased to know it made a positive impact on your experience. If there's ever anything more you need, feel free...

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Ann Arbor, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #1029249 | Branch NMLS #2762359

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Conventional Home Loan

Specialities

Conventional Loan

VA Loan

Jumbo Loan

Fixed Rate Mortgage

Adjustable Rate Mortgage

FHA Loan