Susan Heren at CrossCountry Mortgage
Branch Manager | NMLS #1029249
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Ann Arbor, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Susan is always on top of all the details. Communicates well with the client. She's a problem solver and can find solutions to challenging situations. Plus, she's super nice and lots of fun throughout the entire process.
So exciting when we can get the property to close! It takes everyone working together!
Reply from Susan Heren
November 9th, 2026 08:32 PM
It's wonderful to hear your excitement about closing the property, Besty. I truly believe that teamwork is key, and I'm glad we could achieve this together at CrossCountry Mortgage.
Even though there were a couple of hiccups towards the end, she had solutions.
Reply from Susan Heren
August 17th, 2026 06:20 PM
Sandy, I'm pleased to know that I was able to provide solutions despite the hiccups towards the end. Thank you for your understanding and positive feedback.
Professional and very helpful to the buyer. She gets the transaction completed as per contract!
Reply from Susan Heren
July 23rd, 2026 01:30 PM
Betsy, I appreciate your kind words. I'm glad I could be helpful and ensure the transaction was completed as per the contract. Thank you for taking the time to share your experience!
This client needed alot of help to complete paperwork and Susan made house calls. That's above and beyond service. Thank you
Reply from Susan Heren
July 10th, 2026 02:46 PM
Barbara, I'm grateful for your kind words. I'm glad I could assist with the paperwork and provide the support you needed. Thank you for acknowledging my efforts!
Good advice, Great personality ... always on top of the process.
Wish the Title company had the same processing speed.
Reply from Susan Heren
July 9th, 2026 12:43 PM
James, I'm pleased to hear you found my advice helpful and appreciated my approach throughout the process. I understand your concerns about the title company's speed, and I appreciate your feedback. If there's anything else you'd like to discuss,...
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Knowledgeable, reliable.
Reply from Susan Heren
July 6th, 2026 01:36 PM
Mark, I appreciate your positive feedback. I'm glad to know you found me knowledgeable and reliable during our time working together. Thank you for sharing your thoughts!
Susan was amazing to work with. Entire pric was amazing!
Reply from Susan Heren at CrossCountry Mortgag...
May 11th, 2026 01:08 PM
Robert, I'm grateful for your kind words. I'm pleased to know that you had a positive experience working with me. Thank you for sharing your thoughts!
I’m a real estate agent and just recently sold a house to some clients who hired Susan as their lender. Let me tell you she was amazing! Communication was always easy for her and I. My favorite thing about her has to be she constantly keeps...
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Reply from Susan Heren
June 24th, 2026 06:57 PM
Thank you Ethan for your 5 star review. You were a complete professional and I enjoyed working with you. I would be honored to work with you and your clients in the future. Thank you for your continued support!
Susan and Anissa, as a team, they were on top of everything. They made the process stream line and quick and easy. Thank you guys so much for all your support. it was a pleasure.
Reply from Susan Heren
April 24th, 2026 05:05 PM
Corey, I'm glad to hear that you found the process streamlined and easy with Anissa and me. Your appreciation means a lot, and it was a pleasure supporting you through this journey. Thank you for your kind words.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Ann Arbor, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #1029249 | Branch NMLS #2762359
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Conventional Home Loan
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 1029249
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095