Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
Fri
8:30 AM to 5 PM
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Reviews from Web
The agents at Cross Country were fantastic! I would recommend Nick Brady and his team to anyone looking for a home mortgage. Nick went over and above the call of duty to help me and to calm my fears. All I can say is THANK YOU SO MUCH !!
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Reply from Shireen Shackelford at CrossCountry...
September 10th, 2026 06:43 PM
Malinda, I'm glad to hear that Nick Brady and his team provided you with such a supportive experience. I appreciate your kind words and recommendation for CrossCountry Mortgage.
Great company to work with . I would 100% recommend them .
Reply from Shireen Shackelford at CrossCountry...
September 10th, 2026 03:12 PM
Malinda, I'm grateful for your positive feedback and recommendation. It's wonderful to know you had a great experience working with us at CrossCountry Mortgage.
The team was very responsive to any questions
Reply from Shireen Shackelford at CrossCountry...
September 10th, 2026 06:57 PM
Amy, I'm pleased to know that you found the team responsive to your questions. Thank you for sharing your experience with us at CrossCountry Mortgage.
Personable, timely
Reply from Shireen Shackelford at CrossCountry...
September 9th, 2026 04:55 PM
Jonathon, I'm pleased to hear you found my service personable and timely. Your feedback is greatly appreciated.
Way to many emails and text messages Sometimes after I supplied the information I received an email asking for what I suppliedOther that the message overkill. It was a good experience. It is clear you have a team dedicated to providing a needed...
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Reply from Shireen Shackelford at CrossCountry...
September 7th, 2026 05:10 PM
Daniel, I appreciate your feedback and understand the concern about the volume of messages. I'm glad to know that, aside from that, you had a positive experience and found our team dedicated and effective. I'll take your comments to heart as...
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All of the team at CrossCountry were totally AWESOME!!! They help to ease my anxiety and stayed in close contact until closing. Very Happy Customer!
Reply from Shireen Shackelford
August 31st, 2026 06:01 PM
Diane, I appreciate your kind words about my team at CrossCountry Mortgage. I'm glad we could help ease your anxiety and keep you well-informed throughout the process. Thank you for sharing your experience!
Noah and Richard made sure I was always kept in the loop every step of the way and checked in almost daily
Reply from Shireen Shackelford
August 28th, 2026 03:44 PM
Veronica, I'm glad to hear that Noah and Richard ensured you were well-informed throughout the process. Your experience is important to me, and I'm pleased they could assist you so effectively.
I had a great experience with my mortgage company from start to finish. The entire process was handled professionally and efficiently, and the team was always helpful, responsive, and willing to answer my questions. They kept me informed throughout...
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Reply from Owner
September 1st, 2026 12:00 AM
Brenda, I'm pleased to hear that you had such a smooth and stress-free experience with us. Your kind words about our team's professionalism and helpfulness mean a lot. Thank you for recommending us and for trusting me with your mortgage needs....
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I had a great experience with Shireen and team from start to finish. The entire process was handled professionally and efficiently. They kept me informed throughout the process. I appreciate their excellent service, and would recommend to anyone...
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Reply from Shireen Shackelford at CrossCountry...
August 18th, 2026 02:10 PM
Brenda, I'm grateful for your kind words and recommendation. It's wonderful to know that you had a great experience with me and my team, and that you felt well-informed throughout the process. Thank you for trusting us with your mortgage needs!...
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Shireen was incredibly professional. She always answered my questions within a timely manner.
Reply from Shireen Shackelford
August 17th, 2026 08:36 PM
Megan, I appreciate your kind words. I'm glad to hear that you found my professionalism and timely responses helpful. Thank you for taking the time to share your experience!
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095