Sheila Merrill
Neo Home Loans - Branch Manager
Bethel College
"We believe successful homeowners – who have a plan to maximize their wealth and minimize their monthly expenses – make better neighbors and build stronger communities for us all. We created the NEO logo as a symbolic commitment to our rela... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6 PM
Fri
8 AM to 6 PM
Sat
closed
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Sheila and team did a tremendous job with communication and transparency. Their document portal had a great user interface, which made the process even better. I didn't expect much from the lenders I was applying to, and Neo really knocked...
read more
My Wife and I had an incredible experience with this team. We truly felt supported and like we were actual people starting a future and not just a number. Thank you
Reply from Sheila Merrill
August 10th, 2026 04:11 AM
I'm glad to hear that you and your wife felt supported and valued as individuals, Andres. It's important to me that my clients feel like partners in their journey, not just numbers. Thank you for sharing your experience with the NEO Home Loans...
read more
We truly could not have asked for a better experience with Sheila and her team. Our home buying journey was so draining, six purchase agreements, a failed inspection deep in underwriting, and at that point we were exhausted. But they were able...
read more
Reply from Sheila Merrill
August 2nd, 2026 10:56 PM
Amy, I’m truly grateful for your kind words and so pleased we could support you through such a challenging homebuying journey. With the added complexities of being self-employed, it was especially important to me that you felt understood, informed,...
read more
Communication is key! Sheila and her team were excellent at keeping me informed and explaining everything, every step of the way. Thank you so much, Sheila, Ryan and Darlene!
Reply from Sheila Merrill
May 23rd, 2026 07:56 PM
Leslee, I'm glad to hear that you felt well-informed throughout the process. Communication is indeed so important, and I'm thankful for your kind words about Ryan, Darlene, and me. If you have any future questions or need assistance, please...
read more
Worked really well with us and kept up on communications and all the changes we experienced last minute
Reply from Sheila Merrill
May 13th, 2026 06:29 PM
I'm glad to hear that the communication and handling of last-minute changes to close your loan early met your expectations, Kathleen. It's important to me to work closely with my clients and keep them informed throughout the process. If you...
read more
Overall, a good experience dealing with your team. Excellent customer service. Keep up the good work!
Reply from Sheila Merrill
May 23rd, 2026 07:57 PM
Thank you, Marilou, for your kind words. I'm glad to hear that you had a good experience with my team and found our customer service excellent. We appreciate your encouragement and look forward to assisting you again in the future.
every one here is very helpful especially Sheila Merrill amazing work you guys do
Reply from Sheila Merrill
April 7th, 2026 12:37 AM
I'm glad to hear you found the team helpful, Alejandro, and that my work made a positive impact. Being able to assist you is important to me, and I appreciate your kind words. If you have any further questions or need assistance in the future,...
read more
Very professional and went above with working out the loan request.
Reply from Sheila Merrill
March 7th, 2026 12:53 AM
It's great to know that you found my approach professional and that I was able to exceed your expectations with the loan process, Vincent. Ensuring everything works smoothly is always a priority for me. If there's anything more I can assist...
read more
Had a great experience with Sheila and her team , would reccomend to friends and family.
Reply from Sheila Merrill
March 7th, 2026 12:54 AM
I'm glad to hear you had a positive experience, Benjamin. It means a lot to know you're considering recommending me and my team to your friends and family. If you or anyone you know ever need further assistance, please don't hesitate to get...
read more
Everything was fast and easy, and when we needed help or assistance we had a good team to guide us properly.
Reply from Sheila Merrill
December 29th, 2025 08:21 AM
It's great to know that the process was fast and easy for you, Jonathan. I'm really glad that the support provided was helpful and guided you effectively through this important step. If there's anything else I can assist with in the future,...
read more
1–10 of 227
About
"We believe successful homeowners – who have a plan to maximize their wealth and minimize their monthly expenses – make better neighbors and build stronger communities for us all. We created the NEO logo as a symbolic commitment to our relationship with you. We believe the closing of your home loan is where our relationship and guidance begin. As your financial situation evolves and changes, we will be the constant guide you can count on. We aspire to become the most valuable person in your life when it comes to real estate and finance. Ultimately, our success as a company is not measured by how many loans we do, but by how successful you become."
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Home Renovation Loan
Mortgage Refinance
Construction Loan
Adjustable Rate Mortgages
Reverse Mortgage
DSCR Loans
Cash-Out Refinances
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Education
- Bethel CollegeOrganizational Behavior StudiesBachelor of Arts (BA)
Memberships
- NAHREP Greater Las Vegas Chapter
- Pro Business Connections - Summerlin Chapter
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2004
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS 557163
Hobbies
- Gardening, Walking our 'bully', spending time with family, creating homebuyer classes, volunteering
Disclaimer
BETTER MORTGAGE RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS, PROMOTIONS AND BENEFITS AT ANY TIME WITHOUT NOTICE. Rates and Terms are subject to change at any time without notice and are subject to state restrictions. The Better Home Logo is Registered in the U.S. Patent and Trademark Office. © 2026 Better Home & Finance Holding Company and/or its affiliates. Better is a family of companies. Better Mortgage Corporation provides home loans: Better Real Estate, LLC and Better Real Estate California Inc License # 02164055 provides real estate services; Better Cover, LLC sells insurance products; and Better Settlement Services provides title insurance services; and Better Inspect, LLC provides home inspection services. All rights reserved. Home lending products offered by Better Mortgage Corporation. Better Mortgage Corporation is a direct lender. NMLS #330511. 1 World Trade Center, Floor 80, New York, NY 10007. Loans made or arranged pursuant to a California Finance Lenders Law License. Not available in all states. Equal Housing Lender. NMLS Consumer Access