Shante Hicks
Loan Officer
At AmeriSave, we understand the ins and outs of mortgage financing and we understand the importance of savings. Since 2002, AmeriSave has worked hard to build a company full of mortgage experts and people experts, meaning we understand that... Show More
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9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
I have no idea why she was even involved in the process. Philip Hoang did all the work.
Reply from Shante Hicks
May 22nd, 2026 07:11 PM
Thank you for sharing your feedback. Your mortgage experience is very important to our company. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-************ and/or by sending...
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Good service. Kept me in the loop.
Reply from Shante Hicks
May 18th, 2026 02:00 PM
Thank you for allowing us to serve you and for your feedback! If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************.
Very thorough process.
Reply from Shante Hicks
May 15th, 2026 03:33 PM
Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at **************************
Better communication, from every person on the team that I worked with. Communication is so bad that I almost rescinded my loan. I've\n Now been trying for a month to get someone to respond to me on a question. I have with absolutely no success....
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Reply from Shante Hicks
May 13th, 2026 04:34 PM
Thank you for taking the time to complete this review. We apologize that we did not meet the high standards of excellence that we strive for. If you would like someone from customer care to reach out to you, please contact us at your convenience...
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Everyone I worked wih were very processional and always happy to help with any question I had
Reply from Shante Hicks
April 28th, 2026 04:26 PM
Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact...
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Team was fast and professional. Very responsive and kept all their committments. Pleasure doing business with the Amerisave team.
Reply from Shante Hicks
April 28th, 2026 05:42 PM
We sincerely appreciate you taking the time to share your feedback. If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************.
The process was comprehensive. The ongoing communications were very effective and appreciated.
Reply from Shante Hicks
April 24th, 2026 08:00 PM
We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at **************************...
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Simple and easy process
Reply from Shante Hicks
April 24th, 2026 04:59 PM
Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************.
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It was quick and easy process wasn't bad at
Reply from Shante Hicks
April 24th, 2026 02:30 PM
We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************.
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Everyone was very helpful and anything I didn't understand was explained completely and patiently.
Reply from Shante Hicks
April 13th, 2026 07:29 PM
Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should...
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About
At AmeriSave, we understand the ins and outs of mortgage financing and we understand the importance of savings. Since 2002, AmeriSave has worked hard to build a company full of mortgage experts and people experts, meaning we understand that a mortgage isn’t just a loan, but a step towards the dream of homeownership, and a cash-out refinance isn’t just a lower rate, but a means to send your children to college. We get it. We use our advanced technology to provide low rates, transparent pricing, easy online applications, and most importantly great customer service.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID# 2564799
Disclaimer
AmeriSave Mortgage Corporation, NMLS ID #1168, (www.nmlsconsumeraccess.org); Corporate Office: 3525 Piedmont Rd NE, 8 Piedmont Center - Suite 600, Atlanta, GA 30305. Additional licensing information may be found by visiting www.amerisave.com/licensing. For questions regarding state licensing, please contact (866) 970-7283. Not all products and options are available in all states. Terms are subject to change without notice. Some people portrayed are professional models.