Phebe Ellis-Roach
Branch Manager
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping pe... Show More
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Reviews from Web
Personal service, consistent helpful communication
Reply from Phebe Ellis-Roach
July 11th, 2025 09:21 PM
Thank you, Tom, for your feedback. I'm glad to hear that you appreciated the personal service and consistent communication. It was my pleasure to assist you throughout the process. If there's anything else you need, don't hesitate to get in...
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Very good customer service
Reply from Phebe Ellis-Roach
July 7th, 2025 03:57 PM
Thank you for your kind words, Beverly. I'm delighted to hear that you were pleased with the customer service at RWM Home Loans. It was a pleasure assisting you. Welcome to Lubbock! We hope you enjoy your new home.
Phebe is great to work with, super professional, great skills, and knows how to work thru all the scenarios!
Reply from Phebe Ellis-Roach
July 7th, 2025 03:58 PM
Thank you, Tonya, for your wonderful feedback. I'm thrilled to hear that you found my skills and professionalism to your satisfaction. It was a pleasure working through various scenarios with you, and I appreciate your kind words. Thanks for...
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Phebe had great communication and was able to answer all of our questions when needed.
Reply from Phebe Ellis-Roach
July 1st, 2025 04:51 PM
I'm glad to hear that you were satisfied with the communication and support throughout the process. It was a pleasure assisting you at RWM Home Loans. If you have any more questions in the future, please feel free to reach out. Congrats on...
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Customer service
Reply from Phebe Ellis-Roach
June 30th, 2025 04:15 PM
I'm glad to hear you had a positive experience with our customer service. If there's anything else I can assist you with, please feel free to reach out. Congrats on your new home.
Phebe was awesome she was ready to help us through the process and find a way to get us the loan we needed.
Reply from Phebe Ellis-Roach
June 30th, 2025 04:23 PM
I'm thrilled to hear that you had a positive experience with your loan process. It was a pleasure assisting you, and I'm glad I could help you find the loan you needed. Thank you for your kind words and for choosing RWM Home Loans. Congrats...
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Fast service, clear communication, and very helpful. Phebe was great to wrok with. The company and all the assistants were wonderful as well. I will recommend 100%
Reply from Phebe Ellis-Roach
June 26th, 2025 06:47 PM
I'm thrilled to hear that you had such a positive experience with my team and I. It was a pleasure working with you, and I appreciate your kind words and recommendation. So happy for you! Happy moving!
Everyone was so responsive. Even when Phebe was out of the office, she returned all of my calls and texts. Great team to work with.
Reply from Phebe Ellis-Roach
June 22nd, 2025 10:17 PM
I'm thrilled to hear that you found our team responsive and attentive, Mallory. It was my pleasure to assist you, and I'm glad we were able to meet your expectations, even when I was out of the office. Thank you for your kind words about RWM...
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Great communication - made the whole process very easy!
Reply from Phebe Ellis-Roach
June 20th, 2025 06:09 PM
I'm thrilled to hear that the communication made the process easy for you. It was a pleasure assisting you, and I appreciate your feedback. You did it!!!! Congrats!
We had some difficult issues that Phebe and her team helped us work through. We are grateful for their help
Reply from Phebe Ellis-Roach
June 20th, 2025 06:10 PM
I'm glad we could assist you with the challenges you faced. Your appreciation means a lot to us, and I'm grateful for the opportunity to help you. If you need further assistance, please don't hesitate to reach out. Thank you for trusting me!...
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About
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping people achieve homeownership while also mentoring others in the industry. Over the years, many successful loan officers, underwriters, and processors have been part of my team, and I take pride in helping them grow in their careers. With years of industry experience and a passion for service, my goal is to make the home financing process smooth and stress free for every client.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Heloc Loans
Home Equity Loans
Reverse Mortgage Loans
New Construction Loans
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Memberships
- Lubbock Association of Realtors
- West Texas Home Builders Association Lubbock
- NMLS
Addresses and Serving Areas
Primary Serving Area
Year Started
1994
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 335849
Hobbies
- Spending time with my family at the lake
- Texas Tech Sporting Events (Football and Men's and Women's Basketball)
- Greeting smiling faces at Church On The Rock
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Disclaimer
Not all products are available in all states for all amounts. All mortgage applications are subject to underwriting guidelines and approval. This is not an offer of credit or a commitment to lend.
Equal Housing Lender.
Residential Wholesale Mortgage, Inc. dba RWM Home Loans is licensed by the CA Bureau of Real Estate #01174642 and the CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. NMLS #79445