Phebe Ellis-Roach
Branch Manager
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping pe... Show More
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Reviews from Web
Great communication!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm thrilled to hear you were satisfied with the level of communication throughout our process, Chasity! Your positive feedback truly means a lot to me and the entire Thrive Mortgage team. Thank you for taking the time to rate us with 5 stars....
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good communications
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you for taking the time to share your feedback, William. I'm glad to hear that you were satisfied with the communication during your experience with Thrive Mortgage. We aim to ensure good communication at every step of the way to make...
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No one knows the mortgage industry any better than Phebe. My clients know she has their best interest at the top of her priorities. She's had my confidence for years!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I am truly humbled by your kind words, Clay. I can't express how much it means to me that you trust me to take care of your customer's mortgage needs. It is always my goal to prioritize the interests of my clients and I'm glad that it shows....
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Phoebe and her team were very communicative, always on top of things and just great to work with. Best experience we’ve had with a mortgage company
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much for your kind words, Kerri. I'm thrilled to hear that my team and I were able to provide you with such a positive experience. We always strive to be communicative and on top of things for all of our clients at Thrive Mortgage....
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Phebe and her team did a great job!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm so thrilled to hear that you had a positive experience with us, Lisa! Your kind words mean a lot and I'm pleased to know that our team at Thrive Mortgage has been able to assist you effectively. Your satisfaction is our top priority. Thank...
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Phebe and everyone on her team were so helpful throughout the process! They answered all of our questions promptly.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much for the excellent rating, Ashleigh! It's wonderful to hear that you found the team and myself helpful throughout your process. Ensuring that all of your questions are answered promptly is something that we pride ourselves...
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The app was handy and the emails to keep us on track were appreciated.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm thrilled to hear that you found our app handy and the emails useful, Melissa. Your satisfaction is my top priority, and I'm glad it's reflected in your experience with Thrive Mortgage. It was a pleasure working with you. Thank you so much...
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Team was very communicative and active. While the app had some glitches for me (some difficulty uploading and refreshing) it was very helpful to see what was needed.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
So pleased to hear that you found our team to be communicative and active, Frank! I apologize for any inconvenience you may have experienced while using our app, and I appreciate your patience and understanding. We continuously work on improving...
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Phebe is well organized, professional and personable in her dealings with clients. She acts as a true consultant, explaining how and why each step in this process is necessary and important. She and her team offer encouragement and understanding...
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Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much for your kind words, Brian. I'm thrilled to hear that you found value in the services provided by my team and me at Thrive Mortgage. It's always a pleasure to guide clients through the process and ensure they understand each...
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Phebe and her team were great to work with throughout the whole process. They were very thorough yet fast and efficient.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much for your encouraging feedback, Duncan. I'm thrilled to hear that you were satisfied with our service. We aim to provide a thorough and efficient process at Thrive Mortgage. Your words truly highlight the efforts the team and...
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About
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping people achieve homeownership while also mentoring others in the industry. Over the years, many successful loan officers, underwriters, and processors have been part of my team, and I take pride in helping them grow in their careers. With years of industry experience and a passion for service, my goal is to make the home financing process smooth and stress free for every client.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Heloc Loans
Home Equity Loans
Reverse Mortgage Loans
New Construction Loans
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Memberships
- Lubbock Association of Realtors
- West Texas Home Builders Association Lubbock
- NMLS
Addresses and Serving Areas
Primary Serving Area
Year Started
1994
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 335849
Hobbies
- Spending time with my family at the lake
- Texas Tech Sporting Events (Football and Men's and Women's Basketball)
- Greeting smiling faces at Church On The Rock
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Disclaimer
Not all products are available in all states for all amounts. All mortgage applications are subject to underwriting guidelines and approval. This is not an offer of credit or a commitment to lend.
Equal Housing Lender.
Residential Wholesale Mortgage, Inc. dba RWM Home Loans is licensed by the CA Bureau of Real Estate #01174642 and the CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. NMLS #79445