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Russell Smith and The Dream Team at ALCOVA Mo...

Name: Alcova Mortgage
Address: 301 Liberty St Ste 100, Whiteville, North Carolina, 28472
Telephone: +1-910-352-6344
Rating: 4.97

Branch Partner | Senior Loan Officer

The Dream Team at ALCOVA Mortgage | Whiteville +1

4.97

(1,675)

University of North Carolina Wilmington

Let me introduce you to "The Experience"! Our Dream Team ensures you receive high level communication, expertise, problem solving, products, & efficiency. At our core, we believe everything comes down to solid relationships, communication, ... Show More

Mortgage

Mortgage Loan Officer

University of North Carolina Wilmington

Contact Info

(910) 352-6344

Whiteville, NC

https://alcova.com/loan-officer/rsmith/

https://teammovemortgage.com

Location & Business Hours

Business Hours

Wed

8 AM to 6 PM

Thu

8 AM to 6 PM

Fri

8 AM to 6 PM

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4.97

(1,675)

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5 Star

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Russell and his people were with me every step Of the way.

Reply from RUSSELL SMITH

August 15th, 2023 01:16 PM

Thank you Joe for the 5-star review! I'm so glad that our Dream Team at Alcova Mortgage was able to assist you every step of the way. It's always our goal to provide the best customer service and we're glad that we achieved that for you. Enjoy...

Initially my first interaction was negative. I’m actually glad that it ended up being a misunderstanding. We ended up getting a call back and I feel like we’re on the right track now. Hopefully we can find a house!

Reply from Owner

September 12th, 2023 07:03 PM

Thank you Elizabeth and I enjoy our conversations. We look forward to finding a solution for your home purchase!

Mr Bill Fisher is great!! I'm trying to buy my first home and he told me exactly what I needed to do to do that unlike rocket mortgage and other lenders. I wish I would've went with them first instead of wasting my and effort elsewhere. I highly...

Reply from Owner

August 11th, 2023 08:54 PM

Thank you for the excellent review and we agree that Bill Fisher is an amazing loan officer. We look forward to continuing to work with you.

We had to get a loan in a very short period of time. Russell and his team made it happen

Reply from RUSSELL SMITH

August 9th, 2023 09:12 AM

Colton, thank you so much for your 5-star review! I'm so glad we were able to get your loan processed quickly. We know how important your new home is to you and being able to help you achieve that means the world to us.

Russell went above and beyond during my loan process. Even though we were slow and patient through the process, he was ready each time we needed him when an opportunity arose. His first interest is helping his clients and helping them make...

Reply from RUSSELL SMITH

August 6th, 2023 11:56 AM

Thank you so much for the kind review, Ryan. I am so glad that I was able to help you make your home buying dreams come true. I strive to provide excellent customer service and it's rewarding to hear that I was able to do that for you. I look...

As a first time home buyer I didn’t know what to expect, what questions to ask, and how long everything would take. Thankfully we had Alcova to help guide us along the way! We were so thankful for Russell and his team and the lengths and speeds...

Reply from RUSSELL SMITH

August 6th, 2023 11:56 AM

Thank you so much for your kind words, Alexis! We are so glad that we could help you out during your first home-buying experience. We understand that buying a house can be a daunting experience and our team strives to make it as easy and stress-free...

Russell and his team were great! Extremely responsive and did a fantastic job walking me through the loan process for a first time home owner! A very honest man, he’ll work to get you the best rate! Him and his team had my loan documents ready...

Reply from RUSSELL SMITH

August 5th, 2023 10:48 AM

Thank you so much, Jamila! It was a pleasure working with you to secure your first home loan. I'm so glad that the process went smoothly and you were able to close on your new home ahead of schedule. I'm glad that we could provide you with...

Russell, Amy, and Judy went above and beyond to help me out during my separation. I appreciate their hard work and flexibility. They kept communication as a priority. Thank you to them!

Reply from RUSSELL SMITH

August 5th, 2023 09:48 AM

Thank you so much for your kind words, Amanda! I'm so glad that Amy, Judy and I were able to help you out during this difficult time. It's our pleasure to provide excellent customer service and communication. Thank you for your positive review!...

Russell, you and your team were very knowledgeable, always available, and great communicators! You made the process easy. Thanks again for all you did!

Reply from RUSSELL SMITH

August 5th, 2023 09:49 AM

Thank you Janice, I really appreciate your kind words. I'm glad that our team was able to make the process easy and enjoyable for you. It is such a pleasure knowing you are able to live in your perfect home and location near family too! If...

Russell is excellent at his job. Working with his team made the process of purchasing a home a great experience. They were able to walk me through the process and answer all of my questions. Everyone was very friendly and willing to help when...

Reply from RUSSELL SMITH

August 5th, 2023 09:50 AM

Thank you so much, Yvonne! I'm very proud to be part of the Dream Team at Alcova Mortgage and it's wonderful to hear that we were able to help make your home buying process a great experience. I'm glad to have been able to answer all your questions...