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Russell Smith and The Dream Team at ALCOVA Mo...

Name: Alcova Mortgage
Address: 301 Liberty St Ste 100, Whiteville, North Carolina, 28472
Telephone: +1-910-352-6344
Rating: 4.97

Branch Partner | Senior Loan Officer

The Dream Team at ALCOVA Mortgage | Whiteville +1

4.97

(1,675)

University of North Carolina Wilmington

Let me introduce you to "The Experience"! Our Dream Team ensures you receive high level communication, expertise, problem solving, products, & efficiency. At our core, we believe everything comes down to solid relationships, communication, ... Show More

Mortgage

Mortgage Loan Officer

University of North Carolina Wilmington

Contact Info

(910) 352-6344

Whiteville, NC

https://alcova.com/loan-officer/rsmith/

https://teammovemortgage.com

Location & Business Hours

Business Hours

Wed

8 AM to 6 PM

Thu

8 AM to 6 PM(Open now)

Fri

8 AM to 6 PM

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4.97

(1,675)

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There aren't enough words to describe just how great Russell and his team are at Alcova Mortgage. They have gone above and beyond for my clients and I on multiple transactions. From start to finish, they are always there to answer any questions...

Reply from Owner

June 26th, 2024 04:30 PM

Cassie, thank you so much for your kind review. Your feedback reaffirms why we do what we do. It was a pleasure helping you get your clients get into their new home, and we're so gratified that our efforts make a difference. We strive for quick,...

The attention and responsiveness is beyond any I've ever experienced. Russell and the team get things done and their help has been amazing.

Reply from Owner

June 27th, 2024 01:10 AM

We are thrilled to hear your positive feedback, Daren! It's fantastic to know that you appreciated our attention to detail and quick responses with The Dream Team at Alcova Mortgage. We strive to provide the best service possible and your review...

Great communication

Reply from RUSSELL SMITH

June 24th, 2024 01:36 PM

Thank you so much for the review, we appreciate your positive feedback, Richard. Always striving to keep the lines of communication open to ensure a smooth process. Thrilled to hear you valued this aspect of The Dream Team at Alcova Mortgage's...

The closing was a last minute notification. We didn't get final approval until day before closing. Had to rush to get certified check because we didn't have actual amount until the evening before closing. Wasn't the best experience we ever...

Reply from RUSSELL SMITH

June 25th, 2024 04:38 PM

We appreciate your honest feedback, Michael. First, let me apologize for the last-minute notification and the rush it caused. Our aim at The Dream Team at Alcova Mortgage is to make the loan process as smooth and hassle-free as possible. Please...

Russell and Amy were great to work with. They got things done as quickly as possible, had great communication, answered all of our questions, and helped us to get into our new home!

Reply from Owner

June 11th, 2024 01:57 PM

We are absolutely thrilled to hear about your positive experience with us, Meagan. Your feedback reaffirms why we do what we do. It was a pleasure helping you get into your new home, and we're so gratified that our efforts made a difference....

Russell and Amy were great to work with. They got things done as quickly as possible, had great communication, answered all of our questions, and helped us to get into our new home!

Reply from RUSSELL SMITH

June 11th, 2024 01:58 PM

We are thrilled to hear about your positive experience, Meagan! Our team really appreciates the feedback. It was our pleasure to assist you throughout the process, and your satisfaction is our topmost priority. We strive to keep the communication...

Russell and his team were awesome from start to finish. They answered all questions promptly and were very attentive. Also very quick to respond back and get the paperwork rolling with no delays everything was upfront and transparent

Reply from Owner

June 11th, 2024 02:16 PM

We are thrilled to hear that you had a great experience with our team, Joseph. We always strive to provide prompt and attentive service, focusing on transparency and efficiency. It's wonderful to hear that we were able to meet these standards...

Overall the amount of information provided was spot on and team was always there to answer any questions and we’re very prompt when it came time for paperwork.

Reply from RUSSELL SMITH

June 10th, 2024 09:54 PM

Thank you, Joseph! Your feedback means a lot to me and the team here at ALCOVA Mortgage. We strive to provide prompt service and accurate information to all our clients. I'm glad to hear that our efforts were helpful to you. If you have any...

From the initial contact, Russell took ownership of and managed the loan process to make it the easiest transaction possible. He along with my realtor Dietchi Thomas, worked together to make everything seamless. At no point during the process...

Reply from Owner

June 11th, 2024 02:33 PM

We are truly touched by your kind words. Your satisfaction is my priority, and we are delighted to know that our work has been appreciated. It was our pleasure to work alongside Dietchi Thomas to ensure a smooth transition for you. Thank you...

From the initial contact, Russell took ownership of and managed the loan process to make it the easiest transaction possible. He along with our realtor Dietchi Thomas, worked together to make everything seamless. At no point during the process...

Reply from RUSSELL SMITH

June 4th, 2024 02:24 PM

Thank you, Jonathan, for taking the time to share your feedback. We are really happy to hear that our work made the loan process seamless for you. It was truly a pleasure being able to work with you and Dietchi Thomas, your realtor, and contribute...