Rick Ervin, Ruoff Mortgage
SVP | Area Manager
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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closed
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Reviews from Web
They walked me thru step by step,this was a huge step and they made me feel comfortable all the way thru the process. Couldn't ask for a better group threw this major hurdle.he also came to our closing which .meant alot definitely gained new...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm pleased to hear that you felt comfortable throughout the process, Dennard. Guiding you step by step and making sure everything goes smoothly is very important to me. Attending your closing was an essential part of this journey, and I'm...
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Rick was great to work with!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Thank you for the kind words, Brooke. I'm pleased to hear that your experience working with me was positive. If there's anything more I can do for you, please feel free to reach out.
Rick Ervin, Ruoff Mortgage has received a review with 5 star rating from Troy F
Rick was great to deal with. Very knowledgeable.
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Thank you for sharing your thoughts, Troy. I'm glad to know that working with me was a positive experience. If you ever have questions or need further assistance, don't hesitate to get in touch.
Rick was proactive and not reactive! Resoonse time on all communication was amazing! Looking forward to closing my next deal with Rick!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm grateful for your feedback, Shontel. It's important to me that communication is prompt and effective throughout the process. I'm excited about the prospect of working on your next deal and am here to assist whenever you need.
Communication was poorBuying a house is overwhelming but when you are not told about fees or even know what your down-payment going to be before you get a contract to sign it turns to infuriating Everyone was professional when speaking with...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
We are sorry that you had this experience and thank you for sharing this concern. We've taken note of your feedback and are committed to resolving this matter promptly. Our team will contact you soon to address this. Your satisfaction is important...
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Rick and Freida were very responsive and on top of everything necessary to process and close my new home loan. Rick was exceptional at responding to my questions and concerns. He was available many times outside business hours. Both Rick and...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I truly appreciate your feedback, Melisa. It's encouraging to know that my efforts, along with Freida’s, made your loan process smooth and satisfactory. Being available and addressing your questions promptly is a priority for me, and I'm glad...
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I had one initial phone call and after that call with Rick Ervin not once was a phone call returned. email is not easy for me to access and no one cared or let me knii out w to look for emails by phone or text. My many requests were ignored...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I’m sorry to hear about your experience and we’re committed to making things right. We want you to know that it's important for us to deliver excellent service, and we take your review seriously. Our dedicated team will be reaching out to you...
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Great loan officers and overall experience
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm pleased to hear that you had a positive experience, Troy. Having great loan officers is something I strive for, and I'm glad it made a difference for you. If there's anything more you need or if you have any questions in the future, please...
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Easy to work with Rick and Freida and team are great to work with
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I appreciate your kind words, Robert. It’s great to hear that working with Freida, the team, and me was a positive experience for you. If you need any further assistance or have questions in the future, feel free to get in touch.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS: 169457
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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