

The Taylor Division of ALCOVA Mortgage
Showing You The Way Home
Charlotte, NC

At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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Bill was reponsive, helpful, and easy to work with. The whole team at Alcova was great!
Reply from Bill Jones
July 1st, 2026 02:35 PM
Thank you, Leigh! It was great working with you!
Chris delivered at every point And followed through with everything he said he would.
Reply from Chris Taylor
July 9th, 2025 04:01 PM
Thank you so much for the review! Supporting you throughout the process was a privilege. Thank you for sharing your positive experience!
I had the most spectacular experience as a first time buyer with Erika. She was very communicative. She was very helpful and clear with all the information and steps in the process she showed that she actually cared and wasn't just doing a...
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Reply from Erika Murillo
July 4th, 2025 12:02 PM
I'm thrilled to hear that your experience as a first-time buyer was spectacular. It was a pleasure assisting you and ensuring that you felt supported and informed throughout the process. Thank you for your kind words and for trusting ALCOVA...
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Very helpful and on top of things!
Jon Jefferson has received a review with 5 star rating from Darlene S
The entire Alcova team left by Stewart was excellent. Timely, accurate information, willingness to thoroughly explain things, availability, compassion, patience, and motivating through a stressful process of first time homebuying. If I purchase...
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Do NOT use them. They are horrible. Worst experience ever. They didn’t do their jobs and the communication was nonexistent. They called me three hours before closing to say I needed more money and hadn’t done their jobs.
Dana was horrible. You didn't do your jobs. My two loans that caused all the fuss were active before I was even preapproved.
Reply from Chris Taylor
July 9th, 2025 04:03 PM
Thank you for your feedback. We're truly sorry to hear that your experience didn’t go as expected. Our team strives to provide clear communication and support throughout the loan process, and we regret that this wasn’t your experience.We’d...
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Communication! On multiple occasions I requested a call or email and received no response. When we would receive documents we would only be told to sign it and do so quickly to move the process along. I don't do mortgages everyday so at times...
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Reply from Chris Taylor
July 9th, 2025 04:06 PM
Thank you for taking the time to share such detailed feedback. We're very sorry to hear that your experience with us felt frustrating and stressful. That’s never the type of experience we aim to deliver, and it’s clear from your message that...
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He was very helpful and on top of things!
Reply from Chris Taylor
June 8th, 2025 11:05 AM
I'm glad to hear you found my assistance helpful and efficient. It was a pleasure working with you at ALCOVA Mortgage, and I appreciate your feedback.
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
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Time Zone
Eastern Standard Time (EST)
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance