The Taylor Division of ALCOVA Mortgage
Showing You The Way Home
Charlotte, NC
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
No problems.
for
the communicaton between the agents and I, keeeping me informed of the process and what was going on, and having patience with me.
Reply from Stewart Good
August 31st, 2026 05:49 PM
Elizabeth, I appreciate your feedback about the communication and patience you experienced during the process. It's important to me that you're kept informed and comfortable every step of the way. Thank you for sharing your experience.
for
Kelli was super kind, extremely knowledgeable and the support team made the extremely easy from start to finish.
Reply from Kelli Embler
August 31st, 2026 06:35 PM
Thomas, I'm pleased to hear that you found my support and knowledge helpful throughout the process. Your kind feedback is greatly appreciated, and I'm happy the experience was smooth for you.
for
I am a first time homebuyer and my original lender completely dropped the ball on my loan. They pre-approved me and then disappeared after I went under contract. I ended up finding Stewart with only 10 days until closing. Steward was So responsive....
read more
Reply from Stewart Good
August 31st, 2026 03:47 PM
Jacob, I'm glad I could assist you during such a crucial time in your homebuying journey. It's great to know that we were able to meet your needs and close on your dream home within the tight timeline. Your appreciation means a lot to me, and...
read more
for
Kelli and team were great to work with and helpful during a very complicated situation!
Reply from Kelli Embler
August 31st, 2026 03:07 PM
I'm glad to hear that my team and I could be helpful during such a complicated situation, Martin. Your positive feedback is truly valued, and I'm pleased we could assist you effectively.
Great personality.
Reply from Ashley Luster
August 28th, 2026 07:20 PM
Guerda, thank you for your kind words. I'm glad my personality made a positive impression on you.
Professional and good to work with
Reply from Daniel Brannon
August 18th, 2026 07:29 PM
Katherine, thank you for sharing your positive experience. I'm glad to hear that you found working with me professional and enjoyable.
Ashley was there every step of the way. I could always pick up the phone and call her.
Reply from Ashley Luster
August 17th, 2026 07:45 PM
Jennifer, I'm grateful for your kind words and happy to hear that you felt supported every step of the way. Being available to answer your calls and assist you was important to me.
Ashley is very in tume with you as a person first then a client. She goes above and beyond to maje sure you understand and are satisfied. She was mostly available for long periods of the day. She is knowledgeable and finds the answers when...
read more
Reply from Ashley Luster
August 13th, 2026 05:17 PM
Latecia, I'm pleased to know that you felt understood and valued throughout our time working together. Ensuring that you were satisfied and informed was important to me, and I'm grateful for your trust. Thank you for your kind words and for...
read more
Lack of communication, expected to trust documents not reflecting correct information, and lack of professional space to handle business matters (as someone who works from home, family and business should be seperate )
read more
Reply from Daniel Brannon
August 7th, 2026 03:27 PM
Thank you for sharing your experience. We're sorry to hear there were communication challenges throughout your transaction. Purchasing a home is a significant milestone, and we strive to provide clear, accurate information and a professional...
read more
10 of 463
About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Eastern Standard Time (EST)
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance