Southern Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(7,193)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.94

(7,193)

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5 Star

97%

4 Star

3 Star

2 Star

1 Star

We had the worst experience with them. After months of doing everything they asked we were still given the run around. Do not recommend them to anyone. We only wanted a 145.000 loan and maybe if we wanted to borrow hundred of thousands it might...

Reply from Owner

May 3rd, 2024 07:42 PM

We appreciate the candid feedback about your recent experience with us and are truly sorry that we are not meeting your expectations. More than anything we want to help clients achieve their home buying goals, especially a first-time homebuyer....

Scott Phegley, Ruoff Mortgage has received a review with 5 star rating from Briana M

Reply from Owner

May 3rd, 2024 03:38 PM

Thank you, Briana, for your rating of 5 stars. I'm thrilled to see you had a positive experience with us at Ruoff Mortgage. It's always my aim to provide the best service possible to our valued customers like you. I'm looking forward to assisting...

Scott was really easy to work with and very understanding walked me through the stuff I needed and stuck with us till we found our home and even further pushed and kept getting all the processing done in a great time he was really wonderful...

Reply from Scott Phegley

May 3rd, 2024 03:39 PM

I'm truly humbled by your kind words, Dakota. It was my pleasure to assist you and Briana through the mortgage process and I'm thrilled to hear that you found it smooth and efficient. Your satisfaction is my top priority and I'm glad I could...

Tom followed up with texts to alert us when emails needed attention.

Reply from Tom Schabel

May 3rd, 2024 01:29 PM

I'm happy to hear of your positive experience, Jennie. Keeping clients updated and informed is one of my top priorities at Ruoff Mortgage. I'm glad the text alerts were beneficial for you. Looking forward to assisting you in future. Thank you...

Megan was truly what made my whole experience excellent. I don’t think there is an hour in the day that she doesn’t work to provide clients what they need. She was always quick to answer questions and never made it seem like questions were...

Reply from Megan Ogden

May 2nd, 2024 08:27 PM

Thank you so much, Nichole, for your kind words and the 5-star review. Your recommendations mean a lot to me and I look forward to assisting your friends and family in the future.

Everything went very smoothly

Reply from Mike Wise

May 2nd, 2024 03:32 PM

I'm delighted to hear that everything went smoothly for you, Hok. Your positive feedback means a lot to me and the entire Ruoff Mortgage team. We always strive to provide the best service to our clients. Thank you for rating us 5 stars and...

We had a seamless process with professionals always available for our queue.

Reply from Owner

May 1st, 2024 03:26 PM

Hi, Mary. We appreciate the kind words and are glad we could provide you with a positive experience!

Kendall went above and beyond in helping with our loan. She was so personable and willing to help us in multiple ways even after normal working hours. She was knowledgeable and if did not know something then would get us an answer quickly....

Reply from Kendall Withered

September 28th, 2025 01:10 PM

Thank you all so much for trusting me with your first home buying experience! I'm always here to help and assist. I'm ecstatic to hear that your experience was deemed "excellent" and I look forward to assisting you with any future needs. Thank...

Great experience from start to finish. Answered all of my questions and they were fast an efficient.

Reply from Owner

April 30th, 2024 01:10 PM

We appreciate your positive feedback, Jared. Thank you for choosing Ruoff Mortgage.

Dwight was an absolute pleasure to work with. He was outstanding with his customer service. He educated us every step of the way, was on top of everything, and made sure to be the most positive part of our entire home buying experience. I would...

Reply from Owner

February 15th, 2025 08:07 PM

Thank you, Madi, for sharing such kind words. It was a privilege to assist you throughout your home buying journey. I'm thrilled to hear that my efforts helped make the process smoother and more positive for you. Your recommendation means a...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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