Southern Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(7,192)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM(Open now)

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.94

(7,192)

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5 Star

97%

4 Star

3 Star

2 Star

1 Star

Pam was fantastic to work with. We were first time home buyers and very new to the whole process. She is very knowledgeable and explains it all well. She was quick to respond and communication was great. The process from start to closing was...

Reply from Pam Townsend, Ruoff Mortgage

September 12th, 2024 12:54 PM

So thrilled to hear your positive feedback, Brittany! I'm glad I could help make your first-time home buying experience a smooth and quick process. I appreciate your high rating and your decision to choose Ruoff Mortgage. Looking forward to...

Communication on every step was very clear and easy to understand if unsure or didn’t understand a step or question then it was explained in a way it was understood

Reply from Brittany Eckerle, Ruoff Mortgage

September 9th, 2024 02:33 PM

I'm thrilled to hear that you found our communication clear and easy to understand! Your positive feedback and 5-star rating mean the world to me. Thank you for taking the time to share your experience! If you have any more questions or need...

Better communication after my original loan officer was fired would have been nice.

Reply from Donnie Dodson, Ruoff Mortgage

September 8th, 2024 06:18 PM

I appreciate you taking the time to share your experience, Brian. I'm sorry to hear that communication wasn't seamless after your original loan officer was let go. I'm taking your feedback to heart and I'm committed to improving the process...

Jason was super easy to talk to and made the whole process smooth and simple. And he was very easy to get ahold of whenever I had a question. Additionally, anything I had questions about was quickly answered. And any apprehension was eased....

Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Ricky W

Reply from Owner

September 17th, 2024 03:09 PM

Ricky, Your positive feedback means a lot to me and it was a pleasure to work with you on your mortgage process. Please feel free to get in touch if you have any more questions or need further assistance in the future. Pam Townsend, Ruoff Mortgage...

Very helpful and kept me informed and let me know what about any issues instantly

Reply from Pam Townsend, Ruoff Mortgage

September 7th, 2024 09:02 PM

I'm thrilled to hear that you had a positive experience with me at Ruoff Mortgage, Ricky. Your feedback is greatly appreciated. It was my pleasure to keep you informed throughout the process and address any issues promptly. I hope to work with...

Consistent and timely follow up during the process.

Reply from Tyler Wampler, Ruoff Mortgage

September 16th, 2024 06:29 PM

I appreciate your feedback, Brooklyn! I'm glad to hear that you found the process consistent and timely. I am looking forward to helping you with your future mortgage needs!

Brittany Eckerle, Ruoff Mortgage has received a review with 5 star rating from Keisha B

Reply from Owner

December 9th, 2022 02:10 PM

Hi, Keisha. Thank you very much for your rating! We are glad you had a pleasant experience.

Working with Brittany was amazing. I had many questions and she took her time to answer and explain everything that was going on. Brittany was always available through text or phone calls. When I got nervous about something Brittany assured...

Reply from Brittany Eckerle, Ruoff Mortgage

September 9th, 2024 02:36 PM

Thank you so much for your 5-star review and being my first refinance EVER! It was an absolute pleasure to work with you and help answer all your questions. I'm glad to know that my availability and reassurances gave you comfort during the...

Dan was excellent. He helped us with the whole process from start to finish! He explained everything really well. He told us exactly what we need to do and needed to get ! He kept us updated on where we were in the process. I highly recommend...

Reply from Dan Dayhuff, Ruoff Mortgage

September 10th, 2024 01:33 PM

Thank you so much for your kind words, Nonetta. I really appreciate you taking the time out to share your experience with me at Ruoff Mortgage. I'm very happy I was able to guide you through the process. Your recommendation means a lot. Thank...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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