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Priority Home Mortgage, Austin, TX
Austin, TX
Our goal at Priority Home Mortgage, L.P., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousan... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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He is amazing to work with and kept me informed throughout my loan processing journey and made sure I closed on the date desired. Thank you Jason
Reply from Jason Thomas
November 7th, 2023 04:04 PM
Your review is so kind, thank you so much!
for
Excellent customer service
Reply from Amy Bott
March 28th, 2025 04:27 PM
Thank you, Shelia!
I think that it would've been a better experience if the team at Parkstone had better communication skills when it came to the documentation needed for processing our paperwork. Throughout the process, we were left in the dark as to why certain...
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Reply from Celina Johnson
February 8th, 2024 02:31 PM
I appreciate you taking the time to share your experience, Kimberly. It's clear that your journey didn't meet your expectations or our own standards. I’m genuinely sorry to hear about the communication issues you experienced with our team and...
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My issue isn’t so much with Celina as we only dealt with her towards the end of our closing. My issue is with Drew Russo. On multiple occasions he appeared to struggle with listening, critical thinking, & problem solving. We had to repeat ourselves...
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Reply from Celina Johnson
February 8th, 2024 02:31 PM
I'm sincerely sorry to hear about your less than satisfactory experience with us, David. Your feedback is very important and I am disheartened to hear about the communication issues you encountered with Drew. Our goal is always to provide clear,...
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Very good person and very helpful
Reply from Jason Thomas
November 7th, 2023 04:54 PM
I'm deeply touched by your kind words, Rezaul. I'm glad to have been helpful to you. It's always my goal to provide the best service possible and I'm thrilled to hear that this was reflected in your experience with. I am here for any future...
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Timeliness and great suggestions.
Reply from Jason Thomas
November 6th, 2023 04:58 PM
I'm truly grateful for your kind words and top rating, Najar. It was my absolute pleasure to work with you and I'm glad you found my suggestions valuable.
Dollitta was incredibly patient, kind, and knowledgeable. We hope to work with her again and refer friends!
Reply from Dollitta Cooke
November 6th, 2023 05:00 PM
I'm extremely touched by your kind words, Mariel. The pleasure was absolutely mine! I strive to provide the best service to my clients and your review makes it all worth it. It was a joy to work with you and I'm looking forward to any future...
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Overall, Dollitta and her team provided fantastic customer service experience! They were very responsive to our inquiries, ran many preliminary quotes as requested, educated us when necessary, and were generally a pleasure to work with. We're...
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Reply from Dollitta Cooke
November 6th, 2023 05:01 PM
Thank you so much for your kind words, John! We always do our best to promptly respond to inquiries and provide as much assistance as we can. It was truly a pleasure assisting you and we're so grateful for the opportunity. We hope to be able...
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The amount of communication and advice given was perfect. Also the help and understanding that we were first time home buyers with lots of questions was perfect as well
Fast, friendly, and simple advice ever time! Great job!
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About
Our goal at Priority Home Mortgage, L.P., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Priority Home Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 311939
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov