Northeast Ohio, Fort Wayne, IN

Fort Wayne, IN

4.93

(3,876)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Fri

9 AM to 5 PM

Sat

closed

Sun

closed

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4.93

(3,876)

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Josh was super responsive, informative and unbelievably fast in getting the loan process complete.

Reply from Josh Pick, Ruoff Mortgage

February 4th, 2026 02:40 PM

Thank you, Mary! Congratulations on your home purchase...if you have any questions moving forward or need anything at all, I'm just a phone call away!

Awesome communication !

Reply from Josh Pick, Ruoff Mortgage

February 3rd, 2026 09:38 PM

Thank you, Emry! Appreciate you taking the time once again to complete the survey and leave your comments!

Dan made this process so easy and stress free. Buying this home almost seemed to good to be true because of how smooth it all went. We couldn't be happier with our new home. We are looking forward to building more and new memories with our...

Reply from Owner

February 4th, 2026 03:52 PM

Thank you David. Buying a home doesn't have to have to be a stressful process. Because of your quick responses and send exactly what was asked for to clear underwriting you were a major part in ensuring that things flowed smoothly. It was pleasure...

Reply from Dan Logan, Ruoff Mortgage

February 4th, 2026 03:53 PM

I'm really pleased to know that the process went smoothly for you, David. It's important to me to make the home-buying journey easy and stress-free. Enjoy creating new memories in your home! Thank you for your 5 star review and for trusting...

Josh Pick and the rest of the team were extraordinarily friendly, fast, and knowledgeable. They were great at explaining all the options and the entire process in a way that was easy to understand. They were also amazing at addressing last...

Reply from Josh Pick, Ruoff Mortgage

February 3rd, 2026 04:22 PM

Thank you, Kenton! I very much appreciate you taking the time to complete the survey and leave your testimonial. It was great getting to know you through the process and happy things ended up working out with the loan program change!

Josh had great communication and really made us feel like he was on our team. We would recommend him to anyone in the home buyer market.

Reply from Josh Pick, Ruoff Mortgage

February 3rd, 2026 02:05 PM

Thank you, Mandie! The situation at the end is the most peculiar situation I have come across in 20 years in the business. Hang in there and we'll do it again!

Dan Logan was outstanding from start to finish. He was extremely knowledgeable, responsive, and transparent throughout the entire mortgage process. Every question I had was answered clearly, and he took the time to explain details in a way...

Reply from Owner

February 4th, 2026 03:59 PM

WOW. THANK YOU for this 5 star review. It really means a lot to me when my buyers fell this way. i will say however it couldn't have happen with you you being a team player. you send docs when asked and sent them right away. As a lender I'm...

Reply from Dan Logan, Ruoff Mortgage

February 4th, 2026 03:59 PM

I'm thankful for your thoughtful feedback, Stefan. I'm pleased that my commitment to clear communication and responsiveness was beneficial to you throughout the mortgage process. Supporting you every step of the way is important, and I'm glad...

The communication was excellent. Lori was always available to talk via text or phone call. It was my first time purchasing a home but a lot of the anxiety was reduced with the education and help provided .

Reply from Lori Fetter

February 9th, 2026 11:33 PM

Brandon, I'm pleased to know that the communication and support helped ease some of the anxiety related to buying your first home. Being available and providing education during this process is something I strive for. If you have more questions...

Mike Shannon is awesome to work with. Used him for original mortgage and then the refinance and communication is best in the industry.

Reply from Owner

February 10th, 2026 06:30 PM

I'm really pleased to hear about your positive experience, Greg. It's great to know that the communication you received met your expectations. Should you need any assistance in the future, I'm here to help. Thank you for your kind words!

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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