Neighborhood Loans - Ocala, FL — 4.93★ Mortgage Loan Officer in Ocala, FL

Easy and smooth process

Reply from Jennifer Kline at Neighborhood Loan...

February 24th, 2026 08:24 PM

I'm thrilled to hear that your experience with The Mortgage Firm was smooth and easy, Jonathan. Your 5-star rating means a lot! I strive to make every process as convenient as possible for my clients. Don't hesitate to reach out if you need...

Would definitely recommend. Extremely helpful and informative.

Reply from Owner

April 24th, 2026 05:02 PM

Thank you, Joshua! I'm pleased to hear that you found the experience helpful and informative. Your recommendation is greatly appreciated. Please don't hesitate to refer us to your Family & Friends!

Helpful throughout the entire process.

Reply from Scott Shannon

October 6th, 2025 08:51 PM

I'm really pleased to hear that you found our process helpful, Joshua. It's always my goal to make things as smooth as possible for my clients. Thank you for choosing CrossCountry Mortgage, LLC and for taking the time to leave such a positive...

I worked with Scott Shannon at Cross Country mortgage after dealing with a lender from a different company for over a month. The numbers changed every time we spoke. That was if I could get in touch with themThe moment someone referred me to...

Reply from Owner

April 24th, 2026 05:03 PM

Kelley, I'm very grateful for your kind words and for taking the time to share your experience. It’s wonderful to hear that you found our services so helpful and that we were able to provide clarity and efficiency throughout your mortgage process....

I had been working with another Mortgage Company for over a Month and the $ amount for cost of loan & rate was different each time I communicated - it was blamed on others OR I must have misheard him ( consumer getting a mortgage focus on NOTHING...

Reply from Scott Shannon

October 6th, 2025 08:51 PM

I'm absolutely thrilled to hear your feedback, Kelley. It's unfortunate about your previous experience but I'm glad we could step in and make things right. Your trust means everything to us at CrossCountry Mortgage, LLC. It was our pleasure...

Ken was very responsive and knowledgeable. He was available through the whole process

Reply from Kenneth Ynes

August 4th, 2026 06:24 PM

Paul, I'm thrilled to hear that you were satisfied with the service and guidance provided throughout the process. It's always my goal to be as responsive and knowledgeable as possible for my customers. Your 5-star rating means a lot and I appreciate...

Ken was very responsive and knowledgeable. He was available through the whole process

Reply from Kenneth Ynes

August 4th, 2026 06:25 PM

Paul, I'm thrilled to hear that you were satisfied with the service and guidance provided throughout the process. It's always my goal to be as responsive and knowledgeable as possible for my customers. Your 5-star rating means a lot and I appreciate...

I was concerned about my property taxes going up because this is the first year my lot has been developed, and Kenny informed me that I could refinance so my monthly payment wouldn’t go up. He also got my interest rate down almost 2.5% and...

Reply from Kenneth Ynes

August 4th, 2026 06:24 PM

Hi Brett, I'm so glad I could assist you with your refinancing needs and help relieve some of your stress. It's always my goal to provide clear, concise information to my clients, making the process as smooth as possible. I'm thrilled to hear...

I was concerned about my property taxes going up because this is the first year my lot has been developed, and Kenny informed me that I could refinance so my monthly payment wouldn’t go up. He also got my interest rate down almost 2.5% and...

Reply from Kenneth Ynes

August 4th, 2026 06:25 PM

Hi Brett, I'm so glad I could assist you with your refinancing needs and help relieve some of your stress. It's always my goal to provide clear, concise information to my clients, making the process as smooth as possible. I'm thrilled to hear...

Very cooperative and prompt with process. Pleasant and efficient staff.

Reply from Scott Shannon

October 6th, 2025 08:51 PM

Thank you so much for your kind words, Donald. I'm thrilled to hear that you found our process to be prompt and cooperative. It's great to know that my team's efficiency and pleasant demeanor met your expectations. Your feedback has made our...