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Pinnacle Home Loans, San Ramon, CA
San Ramon, CA
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operation... Show More
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Tim Steele
After Leslie went on Vacation the communication was greatly lacking. My experience up to that point was amazing and what I expected. Even after she returned she followed up to let me know what to expect and watch for when I got the first bill....
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Reply from Tim Steele
September 27th, 2025 05:33 AM
Sandra, thanks for your feedback, and I’m sorry that me and my team didn’t meet your expectations. We closed very early to accommodate your move before the school year, and my daughter leaving for college, but clearly we needed to do better....
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April Ramker
Timely communication
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Debbie Mirabelli
Debbie was communicative, knowledgeable, and very patient. Its very important to work with lenders who let you know what each part of the process is and educate you. Debbie checked all the boxes! As an agent I would work with Debbie Again she's...
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Debbie Mirabelli
Very informative and always available
love working with debbie Debbie
shes my go to person for all lending questions
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Karen Mansfield
Karen is very personal, very knowledgeable in her business. Straight up professional.
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Tony Scarpero
Tony's on top of his game. Every detail taken care of. Taking stress off of me. Thanks Tony!!!
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Tim Steele
There was a communication breakdown towards the end of the deal that left myself, my client (your client too- she paid a lot of money) and all parties in the transaction very out of touch. Deadlines were missed, promises for updates were neglected,...
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Reply from Tim Steele
September 24th, 2025 03:01 PM
Wow…I’m sorry to hear that, and a bit puzzled as we were all in communication every couple of days, and we closed early in under 25 days before the school year started, way before our contract close of escrow. I will strive for better…
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Lynsey Camp
Lynsey was willing to work with us and provide a ton of information before we even signed on to Pinnacle. She was always available and quick to respond to all of our messages throughout the process. Working with her made this fairly overwhelming...
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Matt Truesdell
Matt helped us with every step of the refinance.He was transparent with every document and what information we needed to provide. The loan process was quick and easy without any hassle I would highly recommend Matt to all my family and friends...
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Reply from Matt Truesdell
November 7th, 2025 06:13 PM
Thanks Bruce you are the best! You all made the process super simple on my end.
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Matt Truesdell
Great service, communication & knowledg!
Reply from Matt Truesdell
November 7th, 2025 06:13 PM
Thanks Dustin! it was great to work with you again!
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About
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
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