Mason-McDuffie Mortgage, Reno, NV
Reno, NV
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Kim always does a great job.
Reply from Kim Marcarelli
March 20th, 2024 07:13 PM
Thank you!
for
Franco Manueli
We are First-time home buyers! Franco and his team made the process less stressful. His team is 100% available to assist you through every step of the process. They kept us positive in times when we felt like quitting the process... I honestly...
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Reply from Owner
March 18th, 2024 12:00 AM
Thank you again for trusting me with something so important. I am here if you have any questions, or if you need any other loans, anytime from now until forever. :)
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Jamie O'Brien
You did not have the option for good.
Jamie was kind, well informed and did an overall good job. Only thing that lacked for me was more communication on the status of this escrow. Other than that everything went well.
We are so grateful to have had Kim on our home buying team. She made the experience very pleasant from the moment we met her. She is a true professional and kept us informed at every turn.
Reply from Kim Marcarelli
June 3rd, 2024 07:22 PM
Thank you!
Would have been better if checks to pay credit cards would have been sent straight to them and not to me. Or the money just be paid to me with the cash out so I could pay them in a more timely manner.
Reply from Kathy McAlpine
September 15th, 2023 04:56 PM
I appreciate your feedback, Ed. and I'm grateful for the high rating you gave. I understand how the method of the payment disbursement for your type of loan might have caused some inconvenience for you, and I'm sorry for that. There was a cost...
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Jamie O'Brien
Jamie was in constant contact with us during the entire process. She worked very hard for us which is very much appreciated.
Xoxo xoxoxo
Reply from Kim Marcarelli
May 22nd, 2024 07:07 PM
The best Agent! I'm so grateful to work with you and your team!
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Drake Riley
Drake is very professional and I think he is very good at what he does. He kept my wife and I informed through out the whole loan process. Honestly this was my 1st time that I did not think I wonder what is going with my loan and trying to...
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Reply from Drake Riley
September 12th, 2023 11:11 PM
Thank you very much for the kinds words, Max. It was my pleasure assisting you both with your new home purchase. I look forward to the opportunity to assist you in the future.
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Tony Jarrous
Tony was quick with answers to all of our questions. If anything did not make sense he went over it with a calm tone. Great experience overall!
Reply from Tony Jarrous
September 11th, 2023 09:19 PM
I'm so glad to hear that you had a positive experience, Genesis! Being able to promptly answer your questions and clarify any confusion is a priority for me. Your feedback is greatly appreciated. I look forward to continuing to provide excellent...
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Tony Jarrous
Tony, Was a professional throughout the transaction. He communicated with the listing agent which I am pretty sure that was a large factor in my buyer s offer being selected.I am so pleased with his level of service I will refer my next buyer...
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Reply from Tony Jarrous
September 11th, 2023 09:19 PM
I'm truly grateful for your kind words, Jennie. It was a pleasure to help you navigate the transaction. Communication is key in our line of work, and I'm glad it had a positive impact on your experience. I'm thrilled to hear that you would...
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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