Mason-McDuffie Mortgage, Reno, NV
Reno, NV
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Franco Manueli
We had not purchased a VA home since 1970. We built several conventional homes since, buying a home off the marketplace was a new experience in 2016. The level of service to walking through the different forms, credit report histories, and...
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Reply from Owner
March 27th, 2024 12:00 AM
Ted, Thank you sincerely for your feedback on the services I provided. It was truly fulfilling to assist you. Your trust means a lot, and I appreciate the opportunity to serve you. I'm eager to continue supporting you and any referrals from...
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Reno
Reno has received a review with 5 star rating from Rita W
for
Franco Manueli
Everything was done electronically, which was nice. They are very down-to-earth people; easy to talk to and explain things in plain English. You get the feeling that you're a customer and not just a number.
Reply from Owner
June 16th, 2016 12:00 AM
Thanks for your honesty, Steven. We appreciate you calling out the attention to detail with being able to explain the mortgage process so well. Our team will be thrilled to read the review!
for
Franco Manueli
From the first conversation I had with Franco I was impressed and believe me I'm not easily impressed. He wasn't my first call in trying to find a lender but he was certainly my last! He was professional, knowledgeable, and thorough in asking...
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Reply from Owner
March 27th, 2024 12:00 AM
Thank you sincerely for your feedback on the services I provided. It was truly fulfilling to assist you. Your trust means a lot, and I appreciate the opportunity to serve you. I'm eager to continue supporting you and any referrals from your...
read more
for
Franco Manueli
Franco and team are the best They made the buying experience easy, were on point at every stage of the mortgage process, and are super freindly. Highly recommended! Definitely first choise above other lenders!
Reply from Owner
May 25th, 2016 12:00 AM
Thanks Ricardo- I'll be sure to pass along your praise to the team! Hope you enjoy the new home :-)
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Franco Manueli
Franco and Jen were amazing to work with. They were fast knowledgeable and very helpful. Franco helped find the right loan program for us and even helped us apply for down payment assistance. I will definitely use Franco again in the future...
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Reply from Owner
May 11th, 2016 12:00 AM
Scott & Mindy, We are so gracious for your trust, and your recommendations. We hope you'll enjoy your new home for years to come! - Franco & Jen
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Franco Manueli
When the initial refinance loan did not work out for us, Franco immediately found a new loan which turned out to be a better deal for us. Franco and Jen were professional and responsive throughout the refinance process. All of our questions...
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Reply from Owner
March 7th, 2016 12:00 AM
Mark- thanks for your honesty. Both Jen & I really enjoyed working with you. Glad we were able to save you some additional money each month, too! Keep in touch, Franco
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Franco Manueli
my personal experience with franco was nothing but quality !, he was from the beginning to the end ,very very open,friendly,knowledgeable and helpful in every way , making my loan financial experience a breeze,therefore i am gonna make sure...
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Reply from Owner
February 22nd, 2016 12:00 AM
Jeffery- Thanks so much for your trust and kind words. Our entire team was thrilled to read your review. - Franco
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Reno
It would be nice if someone would answer the phone. I called during normal office hours, and tried 2 different numbers. No answer, just recording. Guess they don't need our business.
Nancy Dickson, Carson City, NV
Reply from Owner
July 11th, 2018 12:00 AM
Hi Nancy, we were so sorry to hear about your experience with us. We are certain we can do better. Please feel free to reach out to us at ***************** to further discuss.
for
Franco Manueli
I'm not too sure where to begin; How about, if you're looking for a lender that's quick, confident, knowledgeable, and is all about customer service, I'd recommend you speak to Franco and his team at Sierra Pacific Mortgage. I won't get into...
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Reply from Owner
March 27th, 2024 12:00 AM
Michael, Thank you sincerely for your feedback on the services I provided for you in the past. It was truly fulfilling to assist you then and i am grateful you are still trusting me for the past 8 years with all your referrals. Your trust means...
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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