Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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over promised and under delivered. We were supposed to close in 25 days and it took 60. Lack of communication, things that should've been checked off and taken care of weeks before. Challenges do pop up, but those should be the only thing holding...
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Reply from Cynthia Holthouse
February 11th, 2025 10:37 PM
I sincerely apologize that your experience with Mason-McDuffie and myself fell short of expectations. A 60-day close is certainly not our standard, and 25 days, while ambitious, isn't unheard of. I understand your frustration with the lack...
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I really appreciate the amazing communication Dianne provided and the great follow up. Dianne is so awesome to work with and so knowledgeable.
Reply from Dianne Pinheiro
February 3rd, 2025 05:50 PM
Thank you, Frank. As always it was a real pleasure working with you. You are one of the most patient agents in the area. Always looking out for your clients.
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Michelle Wickett
Always enjoy working with Michelle
Mike is amazing and made every step easy to understand and the experience was flawless and smooth every step of the way.
Reply from Michael McIntosh
January 14th, 2025 03:47 PM
Thank you for your kind words, Marci. It was a pleasure helping you into your new home.
I will stay in touch and please let me know if I can be of any assistance as you're settling in.
Warmest regards,
Mike
is not ideal.
Reply from Cynthia Holthouse
January 13th, 2025 09:40 PM
I appreciate your feedback, Alvaro. It seems we fell short of your expectations and for that, I apologize. Striving for excellence is always our goal at Mason-McDuffie Mortgage. I would love the opportunity to learn more about your experience...
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Mike was attentive to the requests and questions during the process. He ensured we had all we needed, reminded us when we have to do lists and is extremely easy to work with. Great experience all the way around and certainly would recommended....
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Reply from Michael McIntosh
January 11th, 2025 04:19 PM
Thank you for your kind words. It was a pleasure working with you again. I will stay in touch and continue to help you manage your mortgage into the future. Enjoy your new home!
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The Tom Parke Mortgage Team
Great team
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Don Bartolomucci
Don made it great
Reply from Don Bartolomucci
January 9th, 2025 03:28 PM
We know you had many choses to assist you with your Mortgage transaction.
I appreciate you chosen me! Thank you, David
Bill was so pleasant and easy to work with - he was also very patient in explaining all of the paperwork!
Reply from William Simpson
January 7th, 2025 09:50 PM
Thank you, it was a pleasure working with you Diane.
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I appreciated Ken Yoder's enthusiasm and willingness to communicate throughout the process. He is very personable and clearly passionate about helping his clients. He demonstrated a genuine effort to address questions and keep things moving...
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Reply from Ken Yoder
January 7th, 2025 07:11 PM
Thank you Tracee.
Ken Yoder
911–920 of 14872
About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
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