

Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA

At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Stephen is personable, timely, and accurate. We value his work ethic and precision. Stephen made the loan process simple and straight forward. A+.
Cindy was always available to answer questions, handling my concerns and patient with me when I had other priorities going on. Thank you Cindy it was a wonderful process and not too pressing.
Reply from Cindy Kemp
December 20th, 2021 06:24 PM
Esther - It was a pleasure working with you to help refinance your home. And enjoy the holidays with friends & family :)
The start was great. Intro, establishing post-retirement income streams and documenting them.The project management and communication toward closing were worse than I could have imagined. Not alerting the client when the closing date was in...
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Judy did a fantastic job communicating step by step though out the whole process. She took the time to explain each step to me. We even closed ahead of schedule. I highly recommend her services to anyone.
Reply from Judy Bettencourt
September 27th, 2023 03:14 AM
It was a pleasure working with you. Welcome Home!
Very professional and good communication also accomplished everything I needed
Linda is very efficient and quick. I don’t like to do esign things so she arranged to do all signatures in person with masks. She also is just a very caring person. Got my $$$$ fast which was nice.
Reply from Linda Lograsso
December 23rd, 2021 10:51 PM
Dear Fred;
Thank you so much for the great review. I truly appreciate and value you. It's always a pleasure to work with you. Have a very Merry Christmas and a Happy New Year!
Steve kept me informed and also dealt with the underwriters when they would ask for items that made no sense.
Reply from Steve Mass
December 17th, 2021 11:43 PM
Judy, it was great working with you!!! Glad we could make the process smooth for you. Can't wait to work with you again in the future.
Tom and team are always on top of their work and always delivered their promises through out the process. Thanks for setting up clear expectations aswell !
Jennifer is focused and accurate in all aspects of the transaction. She communicates with all parties to ensure a smooth transaction. I consider her a valuable component of the service I offer my clients.
the communication ryan had with us was fantastic . he worked very hard to get our loans completed
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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