

Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA

At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Knowledgeable, helpful, patient and super responsive!
Jane Doe has received a review with 5 star rating from Austin W
Reply from Owner
January 9th, 2026 09:38 AM
Thank you!
Shan helped make the entire process easy and understandable. She worked tirelessly to make sure everything was taken care of.
Shan is very communicative which keeps the borrower on task and allows the escrow to flow smoothly. She is also well versed in the real estate aspect and understands the ins and outs of the realtor side of a transaction. She’s the best!
Excellent communication and helps her clients thru the process with ease.
Bertha and her team were always available to me. Answered all of my questions and helped with me a sensitive transaction all the way through. Professional and understanding.
Great communication!. The process was also very easy. It was great dealing with Steve and I'd be happy to do it again and recommend him to everyone.
Suzy is an excellent communicator and strategist. It was a delight working with such a high-caliber professional, and I hope to work with her again.
Reply from Suzy Dukelow
September 27th, 2023 03:14 AM
Cindy & Gabe,
Thank you for the outstanding review. I hope we have an opportunity to work together again soon to help build your portfolio. Enjoy your new home.
Suzy
shan went above and beyond. she was totally amazing to work with!
This is my second time using Don at Axia and this will not be the last. Don's team are extremely qualified and makes the process easier than you can imagine.
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.