First Federal Bank - Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
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Brian Thomas was terriffic. He was professional, knowledgeable and patient. He explained everything as we went through the process. I would recommed any one to First Federal that is thinking about refinancing. Thank you for a very stressless...
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Reply from Brian Thomas
September 12th, 2026 12:18 AM
I'm really glad to hear that you found the refinancing process stress-free and understandable, Patrice. It's always my aim to provide a professional service and make complex procedures easy to comprehend. Your kind words and recommendation...
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We appreciate the service and hassle free loan proces.
Reply from Ryan West
September 12th, 2026 12:18 AM
I'm so glad to hear that you found our loan process to be hassle-free, MeiMei. Here at First Federal Bank, we aim to provide the best service possible and your positive review truly means a lot. I appreciate the 5-star rating and your kind...
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No issues in the process. It was fast and Jennifer explained everything along the way and kept us well informed on what to expect. A pleasure to work with. 100%.
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
I'm sincerely grateful for your kind words, Sheldon. It was a pleasure to assist you throughout the process. Your satisfaction is my topmost priority, so I'm thrilled to hear that my explanations and updates were helpful to you. Thanks for...
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Ben was fantastic! Super prompt, knowledgeable, and able to answer all of our questions.
Reply from Ben Bruggemann
September 12th, 2026 12:16 AM
Thrilled to hear that you had a positive experience, Angel. It's always my goal to provide prompt and knowledgeable service, so I'm glad to hear that was your experience. If you have any more questions in the future, don't hesitate to reach...
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Brooke Bowden was not great. She was asking us for details we could get in some instances. For example, she wanted a statement that I could not get for her because my financial institution has their own designated dates when they are going...
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Everything was perfect with our conventional loan process until 5 days prior to our intended close. We received an email at noon on a Friday that the underwriter would not approve the loan due to questions over habitability. Generally, this...
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Reply from Owner
December 10th, 2024 12:00 AM
I'm sorry to hear about your experience with our organization, but I appreciate your detailed review. We are actively working to address all issues mentioned above. I sincerely hope that you were able to close with the lender of your choice,...
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I was a little stressed. I gues that's what these things do.
Reply from Farrell Bowden #459148
September 12th, 2026 12:17 AM
I appreciate your feedback, Franklin. It's normal to feel a little stressed when dealing with banking matters, but my goal is to make these transitions smoother for you. I'm glad to hear that your experience at First Federal Bank was mostly...
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Communication, advise, and responsiveness from Dan and his team
Reply from Dan Reynoldson
September 12th, 2026 12:20 AM
Thank you for the outstanding feedback, Gregory! I'm thrilled to hear that you found my advice and responsiveness to be helpful. At First Federal Bank, we always aim to provide excellent service and communication. It was a pleasure working...
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Clear communication and timely.
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Thank you so much for the stellar review, Michael! I'm glad to hear that you appreciated the clear communication and timeliness. Here at First Federal Bank, we strive to provide the best service possible. Don't hesitate to reach out if you...
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Took long to respond to emails. floated interest rate and it rose from 5.15% to 6% with no notification from Michelle Self. closing was delayed because of paperwork the bank had not finished. would never do business with this bank again. Refinancing...
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Reply from Michael Zerr
November 5th, 2024 05:21 PM
We're truly sorry to hear about your experience Waldy. It's disheartening to learn that our service fell short of your expectations. We understand your concerns about the increase in the interest rate and the delayed closing due to unfinished...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Central Standard Time (CST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.