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First Continental Mortgage, Houston, TX
Houston, TX
Our goal at First Continental Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands ... Show More
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Business Hours
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9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Was always available and willing to work with us on every step of the process
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More communication to buyer
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for your feedback, Kobe. Your comment about wanting more communication is duly noted. I aim to provide the best service possible, and your feedback helps me do just that. In the future, I will ensure to maintain a more open line of...
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No problems! No worries!
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Olena was available for me almost at anytime during the day. She was responsive and she helped me out when there was a problem with my previous contact.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm so glad I was here to help guide you through this experience, Alejandro!
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Olena came in at the end of our journey of buying our home, as our previous agent had stepped away, but she made sure she was up to date with all of the documents we had submitted or still needed to submit, and answered any and all questions...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
I greatly appreciate your kind words, Kaitlyn. It was my pleasure to assist you during such an important milestone in your life. I always strive to ensure that all documents are in order and that any questions or concerns are promptly addressed,...
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Although I am a former employee of Advise, Sundy and Hedi answer all my questions when asked as a valued borrower.
Sundy was excellent to work with during our financing process! Great communication and very responsive to our questions. I just want to say thank you for making our first time home purchase easy to understand and achievable!
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Jessica Marlar
Jessica did a great job, in transition from one lender to another, in keeping the process as close to seamless as possible. I appreciate that she didn't inconvenience me, as my time is limited. Thanks, Jessica!
Reply from Jessica Marlar
June 5th, 2023 10:17 PM
I'm grateful for your positive feedback! Ensuring a seamless transition from one lender to another was my priority, and I'm glad that I could make the process convenient for you, considering your limited time. Thank you for your kind words....
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Olena was very knowledgeable and patient.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I appreciate it, Michaela!
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Before we worked with Olena the Jessica was not responsive, never answered questions and asked multiple times for duplicate items needed. She never called back or returned emails without us emailing and having to CC our realtor and even then...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Amy, thank you for sharing your feedback with us. We appreciate your honesty and apologize for the experience you had prior to working together. We all strive to provide excellent customer service, and it is clear that we fell short of your...
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About
Our goal at First Continental Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted First Continental Mortgage.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Pacific Standard Time (PST)
Gallery
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov